[Resolved]  Fast Track Call Taxi — irresponsibility and poor service

Address:

Chennai, Tamil Nadu

This is the complaint lodged with fast track call taxi

A booking call was registered to have a TATA INDICA on 15.03.2012 to Pick up from Chetpet Guest House at 05.00 AM on 16.03.2012 and drop him at Chennai Central Railway Station to catch the train at 06.00 AM .

The call was booked with Registration No. 640 and the confirmation details indicating the vehicle No. etc were received in the mobile number . As per the message , the vehicle was supposed to have reported at 04.45 AM on 16.03.2012.

But to our surprise and shock , the vehicle has not reported and there was no proper response from your office for our repeated calls. They could neither confirm the availability of the vehicle nor the contact details of the driver. It made us to toil for more than 45 minutes to understand the irresponsible and negligence attitude of your services and finally he was forced to book an auto and reach the station at the last minute. This has created a lot of tension and anxiety not only to the Guest but also to the Guest House officials.


We are not sure whether you are aware that their customer service call no. 24732020 is always put on hold on all Sundays with a repeated and continuous message “ THE LINE IS BUSY WITH OTHER CUSTOMERS AND PLEASE WAIT” . This wait normally never ends. Instead the message could be altered as the “Services today are not available” which it would at least help us in avoiding repeated calls that end only in negative replies but not known to us till we complete at least five to six attempts & wasting the telephone calls.


Regards,
P.Arivuchelvan