[Resolved] Fast Track — Call Taxi | |||
On 28 Jan 23011 around noon, we booked a cab with Fast Track to pick us (Myself, my wife and 82year aged mother from our place on 29/1/2011 at 06.00 AM and drop us at Chennai Central Railway Station . They registered our request and and gave a booking number. On the morning of 29th Jan till 6.10AM, we did not get any cab and when we called up their Call center and enquired, the lady gave us a mobile number and said that “ Driver will call you in a few minutes”. We tried to contact the driver on the mobile number given by the lady, the phone kept ringing, there was no response from the other end. We rang up Call center again and the lady repeated that “Driver will be calling you within 5 minutes”. We waited for 10 minutes and when there was no telephone call or a cab even at 6.30AM, we decided not to wait any longer. We had booked by TATKAL to travel by Brindavan express (ETD 07-15AM). With great difficulty we could get an Autoricksha and rushed to the station and just managed to board the train. The mental agony and the strain that we, especially my aged mother, had to undergo cannot be described here. Upon my return to Chennai, I sent an email to Fast Track giving my mobile number and asking them to furnish me the contact person with whom I can lodge my complaint. Till now there is no acknowledgement or a reply from them Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 36 Comments | |||
Comments
The worst taxi service ever experienced.>... they should stop this business...driver comes and stands before said time..n dat too near the landmark though he is told the exact location... doesnot call the passenger on coming ..passenger calls up n gets a answer m waitin here from 15 mins u come and see me..then on boarding..rude behavior with passenger...then on the way he gets a call for his behavior by executive (as the relatives had called up the executives )and this driver stops the car..and in the middle of road tells the passenger to get down and pay the full amount including the waiting time which was drivers own mistake...then he physically abused the passenger and locked his luggage until he pays the money...passenger had no choice but to pay the money and leave the situation because he had to catch a train ... so he paid 300 +150 auto fare ...relatives called up the customer complaint manager..but of no use..no action till now...and they are not even bothered... so this is fastrack 's real ugly face...if any of fastrack people read this do take a action and prove that u know hospitality ..or this proves your impotency.
Reply
On 02 Dec 2012 around 3.pm, we booked a cab with Fast Track to
pick us (Myself, my uncle and my 60year aged mother from our
place on 03/12/2012 at 07.00 AM and drop us at Chennai Anna Nagar Ayyappan Temple. They registered our request and gave a booking number 450.
On the morning of 03rd Dec 6.10AM, we did not get any cab and when we called up their Call center and enquired, the lady gave us a mobile number and said that “ Driver will call you in a few minutes”.
I received the call from Avadi Fast track Driver. He confirmed next 20 minutes reached with your place. Meanwhile i receive call from Fast track office. They asking the driver mobile number and i provided the driver mobile number. next two minutes i received the SMS from Fast track " YOUR BOOKING ID IS CANCELLED " Without information. we decided not to wait any longer and we arranged Share auto to reach the Temple.
This is very poor service.
pick us (Myself, my uncle and my 60year aged mother from our
place on 03/12/2012 at 07.00 AM and drop us at Chennai Anna Nagar Ayyappan Temple. They registered our request and gave a booking number 450.
On the morning of 03rd Dec 6.10AM, we did not get any cab and when we called up their Call center and enquired, the lady gave us a mobile number and said that “ Driver will call you in a few minutes”.
I received the call from Avadi Fast track Driver. He confirmed next 20 minutes reached with your place. Meanwhile i receive call from Fast track office. They asking the driver mobile number and i provided the driver mobile number. next two minutes i received the SMS from Fast track " YOUR BOOKING ID IS CANCELLED " Without information. we decided not to wait any longer and we arranged Share auto to reach the Temple.
This is very poor service.
never book thru internet...will end up into height of frustration.
We booked the fast track taxi on 27th april 2013 and we requested the cab driver not to put the guitar on top of the car.He told that nothing would happen and atlast on the way the guitar fell down on the road and it got broken and we have maid the complaint to the fast track also and there is no proper reply.
My advice is kindly dont take fasttrack call taxi where the drivers are careless and the fasttrack is not concern about the customer
My advice is kindly dont take fasttrack call taxi where the drivers are careless and the fasttrack is not concern about the customer
Booking No:PM443346
Totally worst service, Please don't mention it's a Fast Track it's very very slow track, and not mention track also there is no tracking at all.
When we request for Cab please try to make it on time, Today early morning I was there alone with my family in the Banaswadi Rly station for more than half an hour. This is really a worst service.
Totally worst service, Please don't mention it's a Fast Track it's very very slow track, and not mention track also there is no tracking at all.
When we request for Cab please try to make it on time, Today early morning I was there alone with my family in the Banaswadi Rly station for more than half an hour. This is really a worst service.
sir,
FAST TRACK DRIVER DRUNK & DRIVE HIT MY FRIEND AND WENT OFF ( Proof of identity car Number shift TN09 BM 2941 )
we are here to inform ( complaint )that today 25/07/2013 Thursday just 1hour before Exactly 10.33 PM, Driver from your fast track hit my friend and his Hero Honda splender bike with rash drive, we the people stop the vechicle and checked that the driver is DRUNK & DRIVE. even he not able to answer for ours and he went off. This is just for information if you warned that person or to Terminate that person, we make complaint tommorow to Police station about that person and vechicle.
Vechicle Name --Shift white in color ( Both door side advertisement display in Red vechicle no ------ TN09 BM 2941
Driver Name --- Senthil ( What he inform in that place ) Kumaran nagar he came from DLF .
<I> Full Drunk and Drive</I> So take proper action and inform otherwise your FAST TRACK name totally spoil in our DLF & Bolivini Garden.
Regards<B>
FAST TRACK DRIVER DRUNK & DRIVE HIT MY FRIEND AND WENT OFF ( Proof of identity car Number shift TN09 BM 2941 )
we are here to inform ( complaint )that today 25/07/2013 Thursday just 1hour before Exactly 10.33 PM, Driver from your fast track hit my friend and his Hero Honda splender bike with rash drive, we the people stop the vechicle and checked that the driver is DRUNK & DRIVE. even he not able to answer for ours and he went off. This is just for information if you warned that person or to Terminate that person, we make complaint tommorow to Police station about that person and vechicle.
Vechicle Name --Shift white in color ( Both door side advertisement display in Red vechicle no ------ TN09 BM 2941
Driver Name --- Senthil ( What he inform in that place ) Kumaran nagar he came from DLF .
<I> Full Drunk and Drive</I> So take proper action and inform otherwise your FAST TRACK name totally spoil in our DLF & Bolivini Garden.
Regards<B>
fast track
i have no words to explain my hardship for waiting for a cab after getting booking number 3152 on 5 august 2013. i have made repeated calls to fast track with same reply the driver will call u in 5 min. we are waiting in the hospital and they didnot turned up.the driver called and later said the fast track will arrange another driver. NO USE. they not even called me once to explain delay.
any legal options please tell me.
i have no words to explain my hardship for waiting for a cab after getting booking number 3152 on 5 august 2013. i have made repeated calls to fast track with same reply the driver will call u in 5 min. we are waiting in the hospital and they didnot turned up.the driver called and later said the fast track will arrange another driver. NO USE. they not even called me once to explain delay.
any legal options please tell me.
Fast Track now adays too bad and the drivers are mostly in night time they drunk and drive even if we inform to managing team they easily look there position and relieve easily, then y should our like public could take Fast Track, Totally they waste and cheating the people
Fast Track they lost there name and all
Fast Track they lost there name and all
Fastrack is a such a service. My booking id was 1698, Egmore to Greams road drop, today 12th sep morning 9 o clock pick up, but no driver called me, no sms i got, and when i called to the customer care around 10 times, they have given 3 driver number one by one, First is Ramesh, Anandraj and mohan, all are disconnecting the call and told that they can not come, they are somewhere else. it is really frustrating. and i fed up, if there is any number and any email id, i just to complain and escalate the situation. Again and Again its a very idiotic service. It happens to me yesterday 11th sep and today 12th sep.
Fast Track Call Taxi - Booked CAB, doesnt came, called over 100 times and no response from telecallers
Booked Indica CAB, doesnt came in time I booked at morning 11:00 am for evening 7:30 pm to koyambedu bus station They given the booking ID after 7 o clock trying to call 100 times seems to be busy 7.25 they gave driver number when i called from other phone driver said hes in other part of the world and he cnnot come and he already informed to fast track they didnt updated in the system all the telecallers are telling the same number and said within 5 minutes cab will come after shouting at 8 o clock they said innova with higher tariff availabe I said for 2 people which i need to pay more for 8 people capacity after that cab never came and i missed my bus to madurai on that day they said they will arrange a cab with in 5 minutes and call back but nothing have come, called over 100 times and no response from telecallers since there is a drizzle in the evening they arranged for better profit i think the numbers i called :[protected] [protected] and many numbers POOR service from fast track
Booked Indica CAB, doesnt came in time I booked at morning 11:00 am for evening 7:30 pm to koyambedu bus station They given the booking ID after 7 o clock trying to call 100 times seems to be busy 7.25 they gave driver number when i called from other phone driver said hes in other part of the world and he cnnot come and he already informed to fast track they didnt updated in the system all the telecallers are telling the same number and said within 5 minutes cab will come after shouting at 8 o clock they said innova with higher tariff availabe I said for 2 people which i need to pay more for 8 people capacity after that cab never came and i missed my bus to madurai on that day they said they will arrange a cab with in 5 minutes and call back but nothing have come, called over 100 times and no response from telecallers since there is a drizzle in the evening they arranged for better profit i think the numbers i called :[protected] [protected] and many numbers POOR service from fast track
Driver abused me and my wife
today i hired fast track taxi TN16-2983 from central to kilpauk at 9.30 PM on 9 january 2014. when i requested him to switch on the AC he abused me and threw the prepaid receipt at me. he shouted at me and asked me to get off the cab. i refused to get off. he continued to abuse me through out the travel
when i got down i noted his car number. he jumped out of the car and shouted abusingly at the top of his voice aganist me and my wife for noting his car no.
it was a horrible journey
people please avoid fas track.. it is gunda raj
today i hired fast track taxi TN16-2983 from central to kilpauk at 9.30 PM on 9 january 2014. when i requested him to switch on the AC he abused me and threw the prepaid receipt at me. he shouted at me and asked me to get off the cab. i refused to get off. he continued to abuse me through out the travel
when i got down i noted his car number. he jumped out of the car and shouted abusingly at the top of his voice aganist me and my wife for noting his car no.
it was a horrible journey
people please avoid fas track.. it is gunda raj
Today I had a very bad experience with the Fast Track Driver, who came and stopped in front of my flat gate, I asked him to move the car from there, for which he told that it is a common entrance and I dont have any rights to say that. As I had to leave my vehicle in the flat parking and he did not let me go and started using filthy language and unparliamentary words and I got wild too and shouted at him stating that I will complaint to Fast track People and as well to police, but he still used bad words and came to hit me with the wooden plank which was on the road side.
The number of the vehicle - TN 03 E 1765 Innova - Grey Color.
I called on Fast track taxi service people but i found them careless in turn they told me that they will ask their manager to call me back which did not happen,
As I an 50+ years old, I was highly unhappy and stressed by the language used by the driver. I only take this to commissioner office and make a complaint on the driver. As I could not tolerate the abuse.
And also I am looking for someone help me in this regard to complaint to RTO Office, Commissioner office, Fast Track Taxi Service, and to the human rights commission about that driver.
I wish his driving license be ceased and be punished.
The number of the vehicle - TN 03 E 1765 Innova - Grey Color.
I called on Fast track taxi service people but i found them careless in turn they told me that they will ask their manager to call me back which did not happen,
As I an 50+ years old, I was highly unhappy and stressed by the language used by the driver. I only take this to commissioner office and make a complaint on the driver. As I could not tolerate the abuse.
And also I am looking for someone help me in this regard to complaint to RTO Office, Commissioner office, Fast Track Taxi Service, and to the human rights commission about that driver.
I wish his driving license be ceased and be punished.
Hi,
Fastrack service is very worst. I am being travelling in fast track for long years. Yesterday the worst thing in my .life by booking fast track.
On tuesday i booked fast track call taxi from villivakkam to Queens land for one way and for return i said will book once i come out from queens but the person said no sir do book today it self since it is holiday all the taxi are full.
According to that person i booked my return trip with the booking ID 52601 and pick up time at 7.00 PM.
I was with my family and relatives i received a message at 6pm with the drive detail but phone number was 9digit.
i called up the fasttrack and asked they said a different person is been arranged so you need not to worry.
Fast track is only worried about money but not the customer satisfication. I waited till 7.30 no proper response them and atlast i took bus to reach my home.
Point to fast track.
1. If you are sure that you can provide vehicle do book
2. Do look into money, look into satification
3. Do response to your customer.
I am not big shot or political influnced person a normal mid class person.
Really you guys made me a mess.
This is a lesson and for henforth i wont book fast track for ever.
Worst services.
Fastrack service is very worst. I am being travelling in fast track for long years. Yesterday the worst thing in my .life by booking fast track.
On tuesday i booked fast track call taxi from villivakkam to Queens land for one way and for return i said will book once i come out from queens but the person said no sir do book today it self since it is holiday all the taxi are full.
According to that person i booked my return trip with the booking ID 52601 and pick up time at 7.00 PM.
I was with my family and relatives i received a message at 6pm with the drive detail but phone number was 9digit.
i called up the fasttrack and asked they said a different person is been arranged so you need not to worry.
Fast track is only worried about money but not the customer satisfication. I waited till 7.30 no proper response them and atlast i took bus to reach my home.
Point to fast track.
1. If you are sure that you can provide vehicle do book
2. Do look into money, look into satification
3. Do response to your customer.
I am not big shot or political influnced person a normal mid class person.
Really you guys made me a mess.
This is a lesson and for henforth i wont book fast track for ever.
Worst services.
Hi,
Fastrack service is very worst. I am being travelling in fast track for long years. Yesterday the worst thing in my .life by booking fast track.
On tuesday i booked fast track call taxi from villivakkam to Queens land for one way and for return i said will book once i come out from queens but the person said no sir do book today it self since it is holiday all the taxi are full.
According to that person i booked my return trip with the booking ID 52601 and pick up time at 7.00 PM.
I was with my family and relatives i received a message at 6pm with the drive detail but phone number was 9digit.
i called up the fasttrack and asked they said a different person is been arranged so you need not to worry.
Fast track is only worried about money but not the customer satisfication. I waited till 7.30 no proper response them and atlast i took bus to reach my home.
Point to fast track.
1. If you are sure that you can provide vehicle do book
2. Do look into money, look into satification
3. Do response to your customer.
I am not big shot or political influnced person a normal mid class person.
Really you guys made me a mess.
This is a lesson and for henforth i wont book fast track for ever.
Worst services.
Fastrack service is very worst. I am being travelling in fast track for long years. Yesterday the worst thing in my .life by booking fast track.
On tuesday i booked fast track call taxi from villivakkam to Queens land for one way and for return i said will book once i come out from queens but the person said no sir do book today it self since it is holiday all the taxi are full.
According to that person i booked my return trip with the booking ID 52601 and pick up time at 7.00 PM.
I was with my family and relatives i received a message at 6pm with the drive detail but phone number was 9digit.
i called up the fasttrack and asked they said a different person is been arranged so you need not to worry.
Fast track is only worried about money but not the customer satisfication. I waited till 7.30 no proper response them and atlast i took bus to reach my home.
Point to fast track.
1. If you are sure that you can provide vehicle do book
2. Do look into money, look into satification
3. Do response to your customer.
I am not big shot or political influnced person a normal mid class person.
Really you guys made me a mess.
This is a lesson and for henforth i wont book fast track for ever.
Worst services.
does not work properly
bad working & stopped full time I booked Fast track call taxi on 19th jan to go to Kumbhakonam and returned on 20th to Chennai. While leaving the taxi I forgot to take my special pillow for neck as i was suffering from spondelities.Next day i contacted the driver Mr Ramesh who confirmed that he would bring it immediately. But till now he has not returned it nor picked up the phone call. I complained to Fast track office with little effect. Her must return it immediately.
V Narasimhan
V Narasimhan
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