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[Resolved]  Fastrack — Faulty wrist watch

I bought a fastrack wrist watch(model no - 1396 SSA) on 16th Jan 2010. Within 2 days it started showing problems. The watch losses time, i.e., if you sync its time with another watch & again check the time on both the watches after 1-2 hours, the fastrack watch would show you a late time of 4-5 minutes.

Such a bad quality product! And that too at a large price tag of Rs.1895/-.
I want my wrist watch to be replaced immediately at my door step.
And if at all I have to travel to your service center, in addition to the wrist watch, I want all my travel and phone call expenses to be reimbursed ALSO.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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Watch replaced :).
I got a new watch.
SIR I HAVE PURCHASED ONE FASTRACK WATCH IN PONDICHERRY WORLD OF TITAN IN THE MONTH OF JULY 2008 BY AVAILING 25% DISCOUNT. BUT NOW WATCH CROWN COME OUT AND FRONT PANEL ALSO COME OUT FROM THE WATCH. I LOST MY MY WARRANTY CARD AND BILL. NOW WHAT CAN I DO?
I bought a fastrack wrist watch(N1474SM02) on 1st july 2011. Within 2 days it started showing problems. The watch losses time, i.e., if you sync its time with another watch & again check the time on both the watches after 1-2 hours, the fastrack watch would show you a late time of 4-5 minutes.

Such a bad quality product! And that too at a large price tag of Rs.2295/-.
I want my wrist watch to be replaced immediately at my door step... it was one of my wish to buy such a brand lyke fastrack.. but now i am totally trapped by this product... i have faced a lot of problems with this... please help me... today is only just the 15 th day that i brought it.. i am having all those warrenty card, bill etc.. please help me...
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I got a new watch (1451 SAA) on 6/7/2010 . Within 1 year i had to replace the battery 3-4 times. I asked the dealer to get my watch checked from the manufacturer, he returned me the watch by saying that the internal machine has been replaced...he took a long time to replace the machine and now i am out of warranty & my watch has again STOPPED...I don't know what the problem is but I am fed up of this watch...Please help me out...
I have purchased a watch from fast-rack model new-6064SL02 on 26 Oct,bill no[protected].I didn't use it for two days as it was Saturday and Sunday. On Monday i see than watch was stopped and not working.I matched the time thinking its minor but again it stopped.I purchased it from World of titan p & m mall Patna so i went there on 31 Oct to exchange the watch because in any condition i don't want a faulty watch of MRP-1695 and according to your exchange policy it can be exchanged within 30 days i[censored]nused and its only three days and watch is unused.but the salesman there was quite rude and says that it comes under warranty i will repair the watch only not exchange.he took the watch to check and given me a bill with ref id-1012AE10517B129,but i don't want a repaired watch within three days of purchase.I didn't expect this type of service from such brand as i have done shopping of approx 17000 within last 15 days and now i am feeling i have chosen a wrong brand to spend my hard earned money.
I only want you to replace my watch with the same model and literally i prefer brands due to their services but here i am not getting even a average service quality.I don't have time to buy a watch and again and again visit your service center to repair it.now i really don't want to spend a single penny on visiting you store and calling your service center. just exchange my watch and spare me for choosing this brand.
Dear Sona,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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    Fastrack
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
    755
    Pending
    0
    Resolved
    148
    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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