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[Resolved]  Fastrack — not working

I have a fastrack watch modal no 3016ASB .parches on 22/07/2012 .my watch is under warranty, its not working proparly.I had face the problem from 3 months.shopkeeper giveing me stupid answer and try to avoid repairing .I hope u wil help me to soleve my problem .my name H.M.Kadam.[protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  8 CommentsShareTweet


We bought a fastrack watch )digital) model number 4032PP03 on 15.7.2009 at Titan Industries Ltd., Apex Cahambers, 20, Thyagaraya Road, T.Nagar, Chennai 600 017.
On third day onwards there was no display.

Kindly let us know how to proceed further.
Whether we can get a new watch, kindly confirm

Fast-tarck watch found not working Just after 6 months Worth Rs2200/-
I Have bought my fastrack watch few months before from and from that day i recieved it it's analog needles stop working after sometime and then it automatically start on its own. and the watch starts showing the time 2-3 hours before the actual time.
Dear Sidhant,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Thank you.

Dear Kadam

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

i have bought my watch on has 2 years of guarranty.Once it stopped working i gave to the titan watch care center, forr somedays after repairng it worked well.but after somedays it again started to give problems.i gave it again they told that they will send it to company after a month they returned the watch after a day it again started to five the same problem.Our phone number is [protected].Please contact i[censored] have found out the correct reason.our location is Trichy.Please...
Dear Samsan Daniel,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

I bought a fastract watch under the impression that it is very trendy and branded. However to my experience it is not so. I bought it 3 months back and this has stopped working. Since am not living in india there is nothing I can do abt it but to keep it locked inside the cupboard and wait till I come to India. This is not what I expected that only after THREE MONTHS the watch you sell will stop working!!! incredible!!.
Over and above your representative dosen't have an answer for this too...and there is nothing that you can do abt this!!!
model no : NE9734S401S
DATE OF PURCHASE : 01.07.2014

Smitha Joby
[protected] / [protected]
EMAIL: [protected]

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    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126