[Resolved]  Fasttrack Call Taxi — Not sending taxi and cancelling the booking.

Address:

Chennai, Tamil Nadu

Hi,

I am a regular customer of Fasttrack Call Taxi. I had booked(Booking #6547) on 12/2/2012 for a journey from Kodungaiyur to Virugambakkam. Also on the return journey I booked (Booking #11542) on 12/2/2012 for a journey from Virugambakkam to Kodungaiyur. I made this booking at 4:00 PM for a journey at 7:30 PM. However at 6:30 PM I received a sms stating that my booking has been cancelled due to heavy booking and asked me to contact [protected] for complaints. That number was swithced off.
I spoke to Fast track customer care agent at 7:30 PM and asked her to look for a car and send it to us immediately, she confirmed that we would get the call from the Driver within 45 mins, however Even after an hour they did not have anything. When I spoke to the Cust. Care Agent , he was adamant and just told me that we can cancel any taxi and my booking has been cancelled and I have to look for a any other mode of transport at 8:00 pm IST

This is the horrible time up I had in Fast track cal taxi.

Regards,

Ramanathan