[Resolved]  Fiat India — No after sales service

As a response to my previous complaint for Punto dicky problem, On 27-Nov-2009 I got
a call from HIM Motors , Peera Garhi , Delhi to visit them for the complaint resolution.
The staff at HIM motors confirmed that the Dicky parts are with them and
I should visit them on 28-Nov-2009 to get the problem fixed. On 28th I reached at the workshop
sharp at 9:30AM thinking that the problem will be fixed in max 2 hours. But I was
shocked to listen after an hour that there is no part available at the workshop for
which I went there. Then I asked why didn't you tell me y'day that part is not with you?
The impression I got from them was, because they had to attend the complaint because
of pressure from customer care deptt, and it does not matter wether the problem is
fixed or not! Which simply wasted my half day of work and after 4 months I am
still at the same situation where my dicky does not open from inside, and everytime
for security checks I need to switch off my engine and give the keys to security guards.

Since its high time now of my exprience at HIM Motors, please don't assign my
complaint to this workshop as I will not be visiting them in future. If you really understand
the problem I am facing , please assign my complaint to some other workshop.

Lost my all hopes from Fiat Customer Service! and regretting my decision to go with
Fiat. Had Maritui cars earlier and never felt like so regretted.


Good luck Fiat in India with your Tata association!

CC: Consumer Court,Hindustan Times
Was this information helpful?
No (1)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I don't think FIAT cares about it's customer. I am trying to resolve my suspension problem from past 4 month. I bought fiat punto in 2012 with extended warranty. This is 3rd time I faced the suspension problem. I went to Oberoi Motors in Sector-63 Noida. 1st they refused to accept the extended warranty & once they accepted it they told me they don't have parts. I have been hearing this from past 4 months now. Unfortunately I had to go to Oberioi motors as I don't have any Other Fiat dealer near me. I regret my decision of buying fiat.
I don't think fiat care about its customer. I purchased fiat Punto in 2012 with extended warranty. I am facing suspension problem from past 4 months now. I went to Oberoi Fiat in Noida sector-63, 1st they did not accepted my extended warranty & when they did, they told me they don't have this part. It's been almost 4 months now. Unfortunately Kashyap fiat is too far from my place. I called up fiat customer support more than 5 times & I haven't got any response from them. I emailed them & I received automatic reply that they will contact me & it's more than month I haven't heard from them either. It's really frustrating & I regret buying Fiat.
I don't think fiat care about its customer. I purchased fiat Punto in 2012 with extended warranty. I am facing suspension problem from past 4 months now. I went to Oberoi Fiat in Noida sector-63, 1st they did not accepted my extended warranty & when they did, they told me they don't have this part. It's been almost 4 months now. Unfortunately Kashyap fiat is too far from my place. I called up fiat customer support more than 5 times & I haven't got any response from them. I emailed them & I received automatic reply that they will contact me & it's more than month I haven't heard from them either. It's really frustrating & I regret buying Fiat.
I purchased New Linea on 29/12/15 from Kashyap, New Delhi and realized after 10 days that it's Paint on the back door had been redone. This was brought to the notice of the dealer and formal complaint lodged with Fiat, but even after 5 days no action has been taken. Simply giving false assurances. Never Ever buy Fiat.
I had left my Fiat Punto Emotion Pack petrol at your authorised dealers M/s. Urs Cars. I was facing some electrical problems. When I had been to Mangalore suddenly the battery went dead. So I replaced the battery and came to Mysore. To my surprise I could not start the engine and the new battery had gone dead. I contacted your service Centre and they suggested to bring the car there. So I got the battery charged and took the car to them. They did the complete service of the car and also replaced many parts and billed me Rs.23252/- The service receipt voucher No. is 3144 dated 22.02.2016. When I specifically asked them what was the problem they said everything is alright only the earthing was loose because of that I had faced the problem. After making the payment I brought back the car and parked it. Then I had to go to Bangalore. Today morning I wanted to take out my car to fill the fuel as I am planning to go to Mangalore. To my surprise the battery has again become dead and none of the electrical systems are working. I telephoned your service centre and they said that they will send their technician, but till the time I am typing this complaint, no one has come. We go to the authorised service centre with the faith that they have all the expertise and we can rely on them and have peace of mind by leaving our vehicle there. But I find that the main motto of the service centres is to replace the parts un-necessarily and bill the clients with huge amount. They are not at all bothered to attend to our actual complaint. I was happy with my car and was thinking of purchasing a new Punto Abarth. But with my this experience I have decided not to go for Fiat again nor to recommend it for any one.
May I hope that my complaint will be attended to immediately?
I purchase a car from cargo moter. Jalandhar car has fiat punto. I purchase a loan from axis bsnk . bank has made 19000 overdraft . due to busy schudule i cant contact crgo moter for my excess money
Now i surrender my car to bank . when i visit cargo moter jalandhar for refund my excess loan the concerened employee said they dont give me my excess amout.
They told give him noc from bank for refund amount . they say the loan holder is not authrized person for excess refund.
Bank has not give me noc for refund and cargo moter has not give me without noc.
Why i should provide noc for my excess money . cargo moter jslandher has cheat me they dont get me my money
Plz guide me how i get my money from cargo moter jalandhar
Now i go to consumer court for this cheating.. This is totaly harassment from cargo moter jalandhar..
Ashish kumar
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fiat India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    307
    Pending
    0
    Resolved
    170
    Fiat India Phone
    +91 22 3946 2600
    Fiat India Address
    FCA India Automobiles Private Limited, Benefice, 2rd Floor, Mathuradas Mill Compound, Lower Parel (W), Mumbai, Maharashtra, India - 400013
    View all Fiat India contact information