Fiat Punto Car — Unavailability of parts and poor after sales services

Address:

Lucknow, Uttar Pradesh

I own a Fiat Punto Car bearing registration no. UP 32 DP 4700 which i bought few months back. Further I met with an accident on 03.07.2011 and intimated claim on 04.07.2011 bearing claim no.cv127973 at SRM Motors, Lucknow. My car's left front door and lock set got damaged. Now its 02.09.2011 and the parts are still not available at the dealer point from the Fiat company. I bought a new car and suffering from last 2 months to drive it just because of the reason that Fiat is unable to deliver the necessary parts.My point is this, that if Fiat is not well equipped and efficient enough to deliver the after sales services to the customers then why they had launched themselves in the Indian Market.