Fitness First — bad customer treatment
I’ve been member of Fitness First Holloway Branch since 2006 . From March 2007 I began my University course at evenings combine to my full-time day job , I found location of Holloway branch no longer convenient for me , because most of the time I had to spent at Central London . I brought this issue to discuss with Holloway branch Manager .
From beginning , I was willing to take over membership of FF Chancery Lane Branch from friend of mine , who was leaving UK for good . However , I’ve been told , that I can’t just take new membership without paying 1 month cancellation fee to my previous branch , which makes me to pay double money .
Week later , I came back to ask if I can change my membership to get access to every Fitness First branch . Unfortunately for me I couldn’t do it either , after more than hour of waiting on reception , nobody came to see me . In June 2007 I had to cancel my direct debit , because I couldn’t effort to pay monthly fee for service , which I’m not able to use . Besides , my one year contract with Fitness First was over .
After receiving numbers of text messages from Fitness First call service on my mobile regarding my membership fees , I contact them and ask to cancel my membership . I even agreed to pay amount of £ 34.95 , which is 1 month fee .I also explained , that I couldn’t do it immediately , because I was away from UK involved in my family heritage problems after my dad’s death . I thought , that problem was solved , and I can pay this amount after my return to UK .
But it seems that my telephone call meant nothing to Fitness First financial department , who put my case trough to Creditlink Account recovery Solution and almost doubled outstanding balance .
I think, FF should put more efforts not just to claim their money , but to treat their members . I experienced worst customer service ever .
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