[Resolved] Forbes / Aquasure — Poor aftersale services
-Is there someone in top managament who is really concerned about consumer's grievences, please contact me.
-Does it take more than a month for complaint to get attended?
-Does it take more than a month for a part to be replaced under warranty?
-How many times customer needs to call up and check progress of availability /arrival of defective item or technician?
-Finally, is someone up in the organization really aware how customers are being dealt by field staff?
-Are mails being checked by senior staff or are being mailed down the line to same staff to deal with customer?
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Aug 14, 2020Complaint marked as Resolved
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