Ford Figo — Service quality

Address:

Bangalore, Karnataka

I took a delivery of my new Figo yesterday will lots of running around and after a pathetic service by the HDFC.

Reg # - KA 01 MF 5864
Date of Booking – 13 MaR 2010
Date of Registration – 04-May-2010
Delivery Date – 16-May-2010

First of all, there seems to be significant chaos within the customer facing team. Every time I got a different answer, when I booked the car earlier I was told the deliver would be within 2 weeks. You can actually see when it was delivered.

Insurance, I was told that I would be provided with Bajaj road side assistance, but when wanted to opt out I was told that they have already submitted the papers and I have to pay the money now. However during the day of delivery they told be that that option is not available anymore and they will return the money, this was sounding little funny to me.

You have collected more money from me than the total on road price. And I was asked to contact HDFC back for this? Please help me understand why would the bank get involved in this transaction.

I was promised accessories (door mats, mud flops, fog lamps etc) – but I was surprised to see none of them were done during the delivery day. I was just told that it is out of stock. In spite of having my car for couple of weeks post the registration I have no clue why this was not done.

Number plates – no one has a clue of this. I was just told that I will get it later. I am supposed to the drive the car around without this for some time.

In spite of several promises I had to wait 3 hours just to collect the gate pass,. No one provided me any details on the basis operation. I had to insist and I was given a checklist.

Finally the most upsetting thing. The car was dirty !!!! – I can’t understand why would someone use a vinyl polish on a new car? The polish was not applied evenly? Finger prints all over.