[Resolved] Ford Figo — Total failure and miscommitment | |||
Total failure and miscommitment by the sales staff in victoria ford showroom kolkata. I had booked my ford figo(titanium with black interiors) on 7th of april 2010 and had made a cash down of 4.21 lacs and was assured that it will hardly take 20 to 25 to get my car delivered. But till date i am still waiting for that to happen and each day a new tentative date is being conveyed to me. The same complaint is being registered i think from PAN india.My question is that if ford is not capable of delivering cars in the scheduled time...why are they taking orders.....is ford india going to compensate the daily interest which as a customer we are losing. Can i have somebody responsible in the organisation to take up this matter seriously and get some resolution...such things are not expected from FORD atleast. Yours Trully Ajay Nair [protected] Email :- [protected]@yahoo.co.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Same problem with me. I wrote t [protected]@ford.com and got a routine reply from one mister Nithin. After that what happens is a blame game between the dealer and the manufacturer. Ford says we dint promise the date, dealer did. Dealer says you mailed directly to ford, go get the car directly from the factory. Upto now it has been a pathetic period of waiting since i booked my car on march 19th.
Reply
Guesss who is availing Interest Free Loan of the Advance you have given
I am fully agree with the false delivery commitments by Ford.
I booked Figo Petrol Zxi chill color on th April. The Planet Ford, Pune committed the delivery within 25 days. Till date they had not confirmed the delivery. When i threated saying that I am going to cancel the booking both, The dealer and the executive on helpline is easily saying that tomorrow collect the cheque. So poor responce from both Ford dealer and Ford India. I registered complaint (no 9478329) but really fed up with Ford responce.
I booked Figo Petrol Zxi chill color on th April. The Planet Ford, Pune committed the delivery within 25 days. Till date they had not confirmed the delivery. When i threated saying that I am going to cancel the booking both, The dealer and the executive on helpline is easily saying that tomorrow collect the cheque. So poor responce from both Ford dealer and Ford India. I registered complaint (no 9478329) but really fed up with Ford responce.
I also agree with the false commitment by the ford sales person Abhijeet Dutta of ganges ford kolkata. As he commited me to give delivery with in 15 to 20 days, I booked figo EXI of either of black or grey colour with black interrior and give adv of Rs28000/- on 13.5.2010 .
can you tell me that if ford have not the capacity to make or deliver the car, why ford is booking the Car?
Till date they had not confirmed the delivery.
Pl look into the matter and looking for response
Arun Goenka
[protected]
can you tell me that if ford have not the capacity to make or deliver the car, why ford is booking the Car?
Till date they had not confirmed the delivery.
Pl look into the matter and looking for response
Arun Goenka
[protected]
A great technical Problems in Ford Fiesta Classic Diesel Engine
i belongs to lucknow and I am Totally Disappointed after buying ford, It Has completely rude Management, fraud commitments, i m totally restless after buying ford feasta classic, If you are buying any ford car please stop your step please.REFUND OF EXCISE DUTY AS REDUCED IN BUDGET
I purchased a Eco Sport Car on 19.02.2014 from M/S GAUTAM BUDH FORD NOIDA. Te FM declared reduction in Excise Duty on 17.02.2014. My billing amount must be revised and I must get the refund for excess Excise Duty paid. Sir,
I have purchased a Ford Feasta (Titanium) from Vibrant Ford, Khairthabad on March 31st 2015. Vehicle No. TS07EL1129. At the time of buying they have told us the this vehicle millage is 32 km/ltr. So I have purchased the car and it is not giving at least 20 km/ltr. also it is giving only 13-14 km/ltr.
There is another problem with this car i.e. It is not starting some times, this has happened 3 to 4 times and when I have lodged a complaining against this once they have told that there is a censor problem and cleared the problem and vehicle has started and after few Days same problem has occurred once more and after lodging the complain again they have told that there is water pump problem and cleard it. Now on Saturday[protected] when my son was seriously sick and I wanted to take him to the doctor so I tried to take my car again the same problem repeated and the car did not start and I got fed-up and took him in auto to the hospital. When I came back home and once again tried to start it did not start so I have once again lodged a complain and they came in the night 1.00 am and took my car to Sanath Nagar service center.
I have spoken to Mr. Ali Service Manager, Sanath Nagar Service center Sunday and he have told that he will look into the mater when I go on Monday.
On Monday when I have called him he told that there is a Censor Board problem and will replace that board with new one and intimate me after checking hole Vehicle.
When I again called him on Tuesday he is not lifting the phone I have tried several time but he is not lifting the phone and on Wednesday when I have called him he is telling that which vehicle and what is the problem and immediately he has given phone to his subordinate to speak.
This is to inform you that Mr. Ali Service Manager has no responsibility even to speak to the customers and since three days there is not response from any of the persons of Showroom neither service center and when I have tried to speak to them they are telling to speak to customer care every time. Why this problem is not been identified and solve permanently. Since 4 times I have been told something and temporary solve the problem, If I go outstation in this vehicle and the problem repeats again then what will my situation.
If you people do not rectify and solve the problem permanently then replace with a new vehicle because I am suffering a lot with this vehicle or else I will go to consumer court against you
Regards
Joshi Jagadishwar
[protected]
Date :15/6/16
I have purchased a Ford Feasta (Titanium) from Vibrant Ford, Khairthabad on March 31st 2015. Vehicle No. TS07EL1129. At the time of buying they have told us the this vehicle millage is 32 km/ltr. So I have purchased the car and it is not giving at least 20 km/ltr. also it is giving only 13-14 km/ltr.
There is another problem with this car i.e. It is not starting some times, this has happened 3 to 4 times and when I have lodged a complaining against this once they have told that there is a censor problem and cleared the problem and vehicle has started and after few Days same problem has occurred once more and after lodging the complain again they have told that there is water pump problem and cleard it. Now on Saturday[protected] when my son was seriously sick and I wanted to take him to the doctor so I tried to take my car again the same problem repeated and the car did not start and I got fed-up and took him in auto to the hospital. When I came back home and once again tried to start it did not start so I have once again lodged a complain and they came in the night 1.00 am and took my car to Sanath Nagar service center.
I have spoken to Mr. Ali Service Manager, Sanath Nagar Service center Sunday and he have told that he will look into the mater when I go on Monday.
On Monday when I have called him he told that there is a Censor Board problem and will replace that board with new one and intimate me after checking hole Vehicle.
When I again called him on Tuesday he is not lifting the phone I have tried several time but he is not lifting the phone and on Wednesday when I have called him he is telling that which vehicle and what is the problem and immediately he has given phone to his subordinate to speak.
This is to inform you that Mr. Ali Service Manager has no responsibility even to speak to the customers and since three days there is not response from any of the persons of Showroom neither service center and when I have tried to speak to them they are telling to speak to customer care every time. Why this problem is not been identified and solve permanently. Since 4 times I have been told something and temporary solve the problem, If I go outstation in this vehicle and the problem repeats again then what will my situation.
If you people do not rectify and solve the problem permanently then replace with a new vehicle because I am suffering a lot with this vehicle or else I will go to consumer court against you
Regards
Joshi Jagadishwar
[protected]
Date :15/6/16
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