[Resolved]  Ford India Limited / Ford Fiesta Car — faulty fuel pump even after replacement with a new one

Ka: Mr. Seshathri.N / Mr. Parimala.R,

Customer Relations

Ford India Limited



Cc: Mr. Manu Agarwal - Advocate



Sub: JOB CARD # 0007506 Dtd 19.11.2009
FORD FIESTA - HR26 AJ 7312
DURATORQ TDCI - SXI





In continuation of my earlier complaint, I would like to advise you that the same problem has occurred on 1st Jan 2010 while I was driving towards Jaipur. It was promptly conveyed to Mr. Jitender Yadav, The Service Manager of Harpreet Ford, Gurgaon. Then after, the Engine Light disappeared and the car's engine was functioning very well.



However, the Engine Light came back again on 21st Jan 2010 and is still flicking, resulting in dropping of speed and engine response. This was also conveyed to Mr. Jitender Yadav who has asked to send the car to workshop on Monday, 25th Jan 2010 for check up and rectification of the old problem.



View above, I need true answers from Ford India:



1. What job exactly done earlier ? for your information, Harpreet Ford, Gurgaon had not given me back any paper or Retail Invoice (for even zero amount) perhaps intentionally as they don't want me to know what they have done !



2. If they have really replaced Fuel Pump with a new one, then why the same problem is occurring again & again ?



In addition to all above, I hold Ford India Limited and their dealer Harpreet For, Gurgaon fully responsible for providing me the faulty car, delays, causing me mental torture, loss of time, extra traveling expenses.



Mr. manu Agarwal, reading in copy, I will appreciate if you please proceed against them legally.



Regards
S.U. Khan




Customer, Care (.) wrote:
Dear Mr.S.U.Khan,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number HR26 AJ 7312

We understand from our dealership that the concern in your vehicle had been attended and resolved. We request you to drive the vehicle and provide your valuable feedback.Please feel free to contact us for any further assistance



Assuring you of our best services and continuous support at all times.





Thanks and regards

Seshathri.N

Customer Relations

Ford India Limited




[protected][protected][protected][protected]
From: Seshathri, Narayanan (N.)
Sent: 11 December 2009 10:59
To: '[protected]@interoceangroup.com'
Cc: '[protected]@hotmail.com'; '[protected]@thesachdevgroup.com'
Subject: Reply From Ford India / Harpreet Ford - 8945671


Dear Mr.S.U.Khan,

This is subsequent to our telephonic conversation regarding your vehicle bearing registration number HR26 AJ 7312

We understand from our dealership that they had carried out necessary repairs and roadtest has been taken and found to be satisfactory,However the problem occurs after driving 150kms so they would carryout roadtest for 100kms today and revert back regarding the performance of the vehicle we would assure you that the vehicle will be delivered at your satisfaction after having joint roadtest with your kindself which was conveyed to you during our telephonic discussion.Request your kind cooperation and understanding on this.

Assuring of our best services and continousa support at all times.

Thanks & Regards,
Seshathri.N
Customer Relations.
Ford India Pvt Ltd.






[protected][protected][protected][protected]
From: S U Khan INTEROCEAN - New Delhi [mailto:[protected]@interoceangroup.com]
Sent: 10 December 2009 14:52
To: Customer, Care (.)
Cc: [protected]@hotmail.com; [protected]@thesachdevgroup.com
Subject: Re: Reply From Ford India / Harpreet Ford - 8945671


Dear Mr. Seshathri.N - Customer Relations, Ford India Pvt Ltd.

The car has been handed over to Harpreet Gurgaon on 5th Dec 2009 and till date, there is no feed back given to me directly by them. Everyday, I have been calling them. Yesterday, they told me that new fuel pump changed last month is also found to be faulty and that they have asked for new fuel pump again from Ford and the car is expected to be delivered back on Friday, 11th Dec 2009.

I will like to lodge protest that replacement car - Ikon given by them has got no parking and instrument panel lights working at all. Thank God, beam lights are o.k. The car has no copies of registration certificate, insurance papers or Pollution certificate.

I am totally fed up with this kind of service which you call "FORD SERVICE'. I think private workshops give better service than yours.

Also, please note, very cleverly, you people are silent on compensation issue which I asked in my earlier emails. Definitely, I will not accept this kind of attitude from company like Ford and will see you in court.

Mr. Manu Agarwal reading in copy, please take a note and lodge a case accordingly.

Regards
S.U. Khan





Customer, Care (.) wrote:
Dear Mr.Manu Agarwal,

This is subsequent to our telephoic discussion with Mr.S.U.Khan regarding his concern,

We are working on his concern at present and will ensure that the vehicle will be delivered to him at his satisfaction.

Assuring of our best services at all times.

Thanks & Regards,
Seshathri.N
Customer Relations.
Ford India Pvt Ltd.





[protected][protected][protected][protected]
From: MANU MARINE [mailto:[protected]@hotmail..com]
Sent: 02 December 2009 14:43
To: DADA; Customer, Care (.); [protected]@thesachdevgroup.com; [protected]@thesachdevgroup.com
Subject: RE: COMPLAINT - Ford India / Harpreet Ford - 8945671



Attn: Karthika V., General Counsel, Ford India Private Limited

Hi There,
I hope you will able to have this issue sorted out by your personnel within your organisation. It seems to be failure on the part of the ford dealer/ service vendor who seems to have ignored the Service Protocol on more than one count/occasions.

Myself and my client Mr. S U Khan will await for your revert on this failing wch I will have to snd you legal notice and will proceed under Consumer Protection Act.

Thanks n regards

Manu Agrawal Adv.

sd/-

for and on behalf of Mr. S.U. Khan.






"Education is the best friend. An educated person is respected
everywhere. Education beats the beauty and the youth."
Chanakya quotes (Indian politician, strategist and writer, 350 BC-275
BC)







Information in this message is confidential and may be legally privileged. It is intended solely for the person to whom it is addressed. If you are not the intended recipient please notify the sender and please delete the message from your system immediately.








[protected][protected][protected][protected]
Date: Wed, 2 Dec 2009 11:01:19 +0530
From: [protected]@interoceangroup.com
To: [protected]@ford.com; [protected]@thesachdevgroup.com; [protected]@thesachdevgroup.com
Subject: COMPLAINT - Ford India / Harpreet Ford - 8945671

TOP URGENT

DEAR PARIMALA

I AM YET TO RECEIVE ANY POSITIVE RESPONSE FROM FORD INDIA ON MY COMPLAINT UNDER REF # 8945671.

FOR YOUR INFORMATION, HARPREET FORD TOOK ENTIRE DAY i.e. 1st DEC 2009 AND HANDED OVER THE CAR BUT TO MY SURPRISE WITHOUT RECTIFYING THE 'REPORTED PROBLEM'. THIS WAS CONVEYED BY A CALL AND SMS TO MR. J.K. YADAV, SERVICE MANAGER, HARPREET FORD GURGAON SAME DAY IN THE EVENING.

I AM SICK AND TIRED OF SENDING MY CAR AGAIN AND AGAIN TO HARPREET FORD GURGAON FOR THE SAME FAULT WHICH THEY HAVE BEEN UNABLE TO RECTIFY UNTIL TODAY. SINCE 19th NOV 2009, SURPRISINGLY, THEY COULD NOT REMOVE THE PROBLEM FROM MY CAR WHICH IS UNBELIEVABLE !

I AM LOSING MY PRECIOUS TIME AND SPENDING MONEY ON TRANSPORTATION AND I AM BEGINNING TO LOSE MY PATIENCE TOO. WITH A COPY OF THIS EMAIL TO MY LAWYER MR. MANU AGARWAL TO PROCEED WITH LEGAL ACTION AGAINST FORD INDIA AND HARPREET FORD, GURGAON.

REGARDS
S.U. KHAN


-------- Original Message -------- Subject: Reply from Ford India / Harpreet Ford - 8945671
Date: Mon, 30 Nov 2009 15:38:37 +0530
From: S U Khan INTEROCEAN - New Delhi <[protected]@interoceangroup.com>
Reply-To: [protected]@interoceangroup.com
Organization: INTEROCEAN
To: Customer, Care (.) <[protected]@ford.com>, Harpreet Ford Gurgaon <[protected]@airtelbroadband.in>, [protected]@thesachdevgroup.com
CC: Manu <[protected]@hotmail.com>
References: <4B0E1F76.[protected]@interoceangroup.com> <[protected]@ap1ecm42.ecc1.ford.com>


URGENT

DEAR Mr. PARIMALA R,

THANKS FOR YOUR EMAIL. HOWEVER, I AM TOTALLY DISAPPOINTED WITH "FOR SERVICE". HARPREET GURGAON DELIVERED THE CAR TO MY HOUSE ON EVENING OF 27th NOV 2009 AND UPON TAKING THE DELIVERY OF THE CAR, I FOUND THAT PROBLEM IS STILL THERE AND IT SEEMS THEY ARE UNABLE TO GET IT RECTIFIED. ALTHOUGH THEY CLAIM THAT THEY HAVE CHANGED AND FITTED THE NEW FUEL PUMP GIVEN TO THEM BY 'FORD'. I AM TOTALLY FAILED TO UNDERSTAND IF THE PART IS REPLACED WITH NEW ONE THEN HOW COME THE SAME PROBLEM IS OCCURRING AGAIN.

THE PROBLEM IS IMMEDIATELY CONVEYED TO Mr. J.K. YADAV, THE SERVICE MANAGER OF HARPREET GURGAON AND EVEN SENT AN SMS ON HIS MOBILE NUMBER WHICH HE ACKNOWLEDGED BY RETURN CALL.

I EARNESTLY BELIEVE, THAT FORD HAS TAKEN MY COMPLAINT VERY LIGHTLY AND I WONDER HOW MUCH TIME IT TAKES TO RECTIFY PROBLEM OF THIS NATURE ! SINCE 19th NOV 2009, THE CAR IS STILL IN THE SAME CONDITION.

NOW I HAVE NO CHOICE BUT TO ASK MY LAWYER TO TAKE LEGAL ACTION AGAINST FORD INDIA AND DEALER FOR CAUSING ME EXTRA EXPENSES ON MY TRANSPORTATION AND MENTAL HARASSMENT.

REGARDS
S.U. KHAN

Customer, Care (.) wrote:
Dear Mr.S.U. Khan,

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number HR26AJ7312. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert back to you after we receive relevant information from our dealership. Your concern number is 8945671.

Assuring you of our best services and continuous support at all times.

Thanks and Regards
Parimala.R,
Customer Relations,
Ford India Limited.



[protected][protected][protected][protected]
From: S U Khan INTEROCEAN - New Delhi [mailto:[protected]@interoceangroup.com]
Sent: 26 November 2009 11:56
To: Customer, Care (.)
Cc: [protected]@airtelbroadband.in
Subject: COMPLAINT


URGENT

K. ATTN: CUSTOMER CARE MANAGER

JOB CARD#0007506 DATED 19.11.2009
FORD FIESTA - DURATORQ TDCI - SXI
HR26 AJ 7312
[protected][protected][protected][protected]
THIS IS TO ADVISE YOU THAT I HAVE GIVEN MY AFORESAID CAR FOR RECTIFICATION OF "ENGINE LIGHT" ON 19th NOV 2009 TO HARPREET MOTORS PVT LTD., GURGAON AND UNTIL THIS HOUR, I HAVE NOT GOT BACK MY CAR. NO ONE FROM HARPREET MOTORS GIVES ME FEED BACK or ADVISE ANY STATUS ON THEIR OWN UNLESS I CALL THEM.

THE SERVICE ADVISOR MR. SATISH DAMRA IS TOTALLY IGNORANT AND HE ALWAYS SUGGEST ME TO CONTACT SENIOR SERVICE SUPERVISOR MR. DEEWAN. WHEN CALLED, HE PROMISES THAT I WOULD GET BACK MY CAR TOMORROW BUT WONDER WHEN THAT TOMORROW WILL COME. EVERY DAY EVERY TIME, THEY TELL ME A NEW STORY.

THE WORKSHOP MANAGER MR. J.K. YADAV IS ALWAYS BUSY IN MEETING AND DOES NOT TAKE MY CALL. TELEPHONE OPERATOR ALWAYS TAKE MY MOBILE AND CAR REGISTRATION NUMBER AND PROMISES THAT HE WILL REVERT BACK BUT HIS CALL IS STILL AWAITED. I WONDER IF HE IS SO BUSY IN MEETINGS THEN HOW WILL HE BE GIVING TIME TO WORKSHOP PROBLEMS !!

I WAS SURPRISED WHEN YESTERDAY, 25th NOV 2009, I WAS CONTACTED BY HARPREET GURGAON ASKING ME WHERE I HAVE DONE 60, 000 MANDATORY SERVICE AND A VERY STRANGE QUESTION WHETHER THEY CHANGED THE FUEL FILTER OR NOT. I REPLIED THEM THAT SINCE THEY ARE CLOSED ON SUNDAYS, THE CAR WAS SERVICED AT THEIR OKHLA WORKSHOP AND SURELY WHATEVER IS REQUIRED TO BE DONE IN MANDATORY SERVICE, THEY COULD HAVE DONE THAT. THEY WANTED THE HISTORY OF THAT SERVICE WHICH THEY COULD HAVE ASKED ME DAYS BEFORE AND NOT AFTER 06 DAYS AFTER THE CAR WAS GIVEN TO THEM FOR REPAIRS !

I WONDER, IN TODAYS TECHNOLOGY, WHY ALL HARPREET WORKSHOPS ARE NOT INTERLINKED BY COMPUTERS !!!!!

I LIKE TO ADD HERE THAT HARPREET HAS STOPPED OPERATING THEIR GURGAON WORKSHOP DUE TO NON PAYMENT OF OVERTIME TO THEIR STAFF (as told) WHEREAS THEIR OKHLA WORKSHOP IS WORKING ON SUNDAYS EVEN AND WE RESIDENTS OF GURGAON HAVE NO CHOICE BUT TO TAKE OUR CARS TO THEIR OKHLA WORKSHOP AS WE GET TIME ONLY ON SUNDAYS. I MUST ADD HERE THAT YOUR OTHER COMPETITORS ARE OPERATING THEIR WORKSHOPS EVEN ON SUNDAYS IN GURGAON.

DUE TO ALL ABOVE PROBLEM AND NON AVAILABILITY OF CAR, I HAVE SO FAR SPENT AROUND Rs.7,000/- ON TAXIS ON ACCOUNT TO/FROM OFFICE. I HOLD FORD AND HARPREET FULLY RESPONSIBLE FOR ALL DELAYS AND DEMAND RE-IMBURSEMENT. I DO NOT WISH TO CLAIM ANYTHING FOR MENTAL HARASSMENT.

FURTHER PLEASE NOTE THAT AFTER SEEING AND GOING THROUGH ALL THIS HORRIBLE EXPERIENCE OF AFTER SALES SERVICE, I HAVE CHANGED MY MIND TO BUY ANOTHER FORD CAR FOR MY FAMILY. NOW I HAVE TO MAKE MY CHOICE FROM OTHER CARS WHICH HAVE GOT BETTER AFTER SALES SERVICE NETWORK AND CUSTOMERS' SATISFACTION.

A TOTALLY DISSATISFIED CUSTOMER
S.U. KHAN
C-1719, PALAM VIHAR
GURGAON - 122 017

MOB: [protected]
email: [protected]@interoceangroup.com
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Ford fiesta car — Service complained

This is to bring your kind attention towards my problem. I purchased a Ford Fiesta car Last Year in April ’07. From first service I am facing a problem with this car is it used to get stop after running 50-60 KM. it used to happen mostly on Highway, when AC is ON car is running on 70-80 speed, suddenly it gets stop due to Heating, after 3-4 minutes it gets start and covers 10-15 Km and again it stops. For this problem I am complaining in South city Ford Noida from starting. They asked to leave the car for check-up and after that they told me about some fault for example electrical relay was not working and we have changed it now you will not face any problem. But it happened again and again.

All this happened in September-October of last year, they used to apologize for this and repaired it again. But problem was not solved. After that climate changed and I didn’t used AC and fortunately didn’t go on Highway also. So Car was ok till April’08. In April month I faced this problem in local city also. After that I gave my car for service and told them about this problem, they again assured me that problem has been solved, but still I am facing the same problem.

Now, I have decided to go for consumer forum for this matter and I want my money back for this car.
Dear sir,
I purchased ford fiesta top end model in april-07 from vansh ford (aditya wheels india pvt ltd) raipur chattisgarh. since from the day i am continuosly complaining about some problems but the problems have not been rectified till now.

i contacted your regional service manager but no one paid proper attention.

i m meatally harrased from your service and the vehicle.

please do the needful urgently.

one stop shop — delay service & ford

Nikhil hello my name is nikhil mohan from mankhurd dear friends do u ear about one stop shop dear friend this is the software wich is probide u a rail tick plane ticket and more i[censored] onces buy this softwre u will cry for life time the cost of this software is ten thousand rs i[censored] want know more about this softwre u can contact me on [protected]
request limit not money transfer in my account
please help this process
1 Refer my complaint number 9239226.

2. In continuation of my earlier complaints that I had landed my car Ford Fiesta (HR 02Q – 0035) for repairs at M/S Pearl Ford, Yamuna Nagar (Haryana) on 01 Feb 2010, but “FORD INDIA” and the said agency had a deaf ear to my repeated pleas for an early repairs.

2. I had a firm belief in the quality of the product and customer care of your company, but it was totally a wrong presumption of mine as evident in this case.

3. ‘Ford India’ is good for nothing and I hope you won’t reply my this e-mail as usual. I am a citizen who is aware of his rights. Now, it becomes my moral duty to bring out the facts and negligence of the company to public.

4. In addition to all above, I hold Ford India Limited and their dealer fully responsible for providing me the faulty car, delays, causing me mental torture, loss of time, extra traveling expenses.

5. If you a have a little bit respect of your customer, please write me the progress of the case and contact me at my cellphone.

Balinder Singh - [protected]

FORD INDIA, — NO ACTION AGAINST THE COMPLAINT

I am MR. SANTOSH KR. DUBEY. I PURCHASED FORD FIESTA,SXI MODEL. MY CAR NUMBER IS UP32CX0123. I AM HAVING PAINT PROBLEM ON THE RIGHT SIDE OF THE CAR. THEIR AT SOME PLACES THE PAINT SWELLS UP AND COMES OUT ITSELF. I DID COMPLAIN FOR THAT AT NARAIN FORD SERVICE CENTRE, LUCKNOW FROM ONE MONTH AFTER I PURCHASED THE CAR. NO ACTION WAS TAKEN AT THAT TIME. NOW RECENTLY THEY TOOK THE PICS. AND SAID TO ME THAT THEY FRWDED TO THE COMPANY.AS SOON AS THEY WILL GET ANY RESPONSE THEY WILL CALL ME.ON 21/04/2010 THEY RING ME UP AND SAID THAT YOU MAY LEAVE YOUR CAR AT SERVICE CENTRE FOR PAINT.COMPANY WILL PAINT ONLY THE RIGHT SIDE OF THE CAR. I LEFT THE CAR ON 26/04/2010 AT THE SERVICE CENTRE.THEY SAID YOU MAKE TAKE YOUR CAR ON 28/04/2010.TODAY IT IS 6/05/2010 AND NO ACTION IS BEEN TAKEN ON THAT COMPLAIN AND NOW THEEY ARE SAYING THAT WE CANT TAKE ANY ACTION AGAINST YOUR COMPLAIN.
SIR ,PLEASE TAKE ACTION AGAINST IT.
I'LL BE THANKFUL.


MR. SANTOSH KR. DUBEY
(UP32 CX0123)
(FORD FIESTA SXI)
the customer has the right to get the money back
Ford India, especially any Service oriented company which is based out of GURGAON has been granted distributorship without a proper secrutiny weather they qualify for distributorship from a service, ettiquettes, quality standpoint etc or not, i doubt, it has been taken into consideration well before Harpreet Ford has been granted this responsibility.

HARPREET FORD is so unorganised and pathetic that i can write volumes expressing my concerns but i am concerned if these forums are scanned by any Govt officials or not.They are simply spoling the BRAND name of the world's biggest Automobile commpany.

If anybody reads this FORUM pls never ever make mistake of giving your Vehicle for any repairs or standard serving to Harpreet Ford.

VIKAS [supervisor] you are a Jerk man !
A few days ago, I had complained about the unsatisfactory service of the Cauvery Ford, dealer for Ford India, in Mysore. Seeing that, the manager of the Cauvery Ford, Mysore Mr.Raghavendra came to me and apologised, on behalf of his staff, for the improper attention and assured that hence afterwards, proper attention will be paid. I felt it was a good gesture on part of the Cauvery Ford. The customers owning the Ford Fiesta cars have to go to its dealer for various purposes. A good rapport between the company and the customers will go a long way in the comfortable use of the car. The efficiency of the Ford Fiesta is highly satisfactory. I had a chance to notice it in the long and non-stop drive from Hyderabad to Mysore, (740 kms in 10 hours). We do read unhappy reports about the car, in this column. It is quite natural. All products will not be of the same efficiency, although it is expected to be. The internationally reputed company like the Ford, has to look into them and rectify them to the satisfaction of the customers. I have seen the service rendered to the customers by the car companies in U.K; USA and Japan where I had the chance of living for months and years. It takes a very long time for that kind of service to come to India. Yet, during the past 5 years or so, the service has improved a lot due to keen competition of the car vendors.
Dr.B.B.Rajapurohit, Professor-cum-Deputy Director (Retired), CIIL, Mysore; Visiting Research Professor, Tokyo University of Foreign Studies Tokyo; Research Consultant to Sri Lanka, USA and UK.
This is Manjunath B Kamati (Hubli)
i have purchased a ford fiesta classic in the month of may on MIDNIGHT OFFER and i got LED TV and it has not come yet so may i know the reason ...it was told tat within 45days of the delivery of car it will reach but this is not a way to deal with customers...hope u ll reply me soon.. its already 60 days gone v r waiting for that ...

thank u
DEAR SIR
I GAVE MY FORD FIESTA FOR SERVICE AND MINOR MISSING PROBLEM, AND FORD SERVICE CENTER HAS MAD MESS OF MY CAR, WITHOUT CHECKING THE PROBLEM THEY IMMEDIATELY CHANGED MY CAR FUEL PUMP THINKING THAT THE PROBLEM WILL BE SOLVED AND GAVE ME GOOD AMOUNT OF BILL. . AFTER TAKING DELIVERY IT WAS SEEN THAT THE PROBLEM OF MISSING STILL THERE AND MY CAR CONDITION WAS WORST THAN BEFORE AND IT WAS IN SUCH A CONDITION THAT ULTIMATELY FORD PERSON TOE THE CAR TO SERVICE CENTER, NOW I WAS TOLD THAT I NEED TO CHANGE CLUTCH PLATE AS THEY THINK THE PROBLEM IS DUE TO THAT, WHAEN I ASK THEM THE COST THEY TOLD ME RS 14000 PLUS LABOR CHARGES, WHEN I ASK THEM TO GIVE ME IN WRITING THAT AFTER THAT THE PROBLEM WILL BE SOLVED THEY ARE ARE IGNORING THAT AS STILL THEY ARE NOT SURE IF THE PROBLEM WILL BE SOLVED OR NOT WHEN I ASKED THEM WHAT IS THE CONNECTION BETWEEN FUEL AND CLUTCH PLATE THEY DIDNT GAVE PROPER ANSWER, NOW THEY SAYING IT IS NOT CLUTCH PROBLEM BUT THEY NEED TO CHANGE SOME OTHER PART WHICH I DONT KNOW WTICH ONE AND THE COST IS RS 14000 PLUS LABOR CHARGES, I AGAIN ASKED THEM TO GIVE ME WRITING THAT THE PROBLEM WILL BE SOLVED OR NOT. I GAVE MY CAR ON 14TH JULY 2012 AND STILL THE CAR IS IN SERVICE CENTER NOIDA AND PLEASE LET ME FIRST OF ALL WHO IS GOING TO PAY TAXI BILLS WHICH I AM SPENDING DAILY TO GO TO MY FACTORY, SECONDLY I THINK I DID A BIG MISTAKE BY GIVING MY CAR TO SUCH A FORD SERVICE CENTER WHERE I THINK ALL THE TECH. PERSON ARE UNEXPERIANCED AND DONT KNOW ANYTHING ABOUT CAR. THEY ARE DOING JOB ON HIT AND TRIAL BASIS . THEY ARE MORE CONCERNED ABOUT HEAVY BILLS TO HELL WITH CUSTOMER SETISFACTION. I HAVE MARUTI CAR ALSO AND I AM SO HAPPY WITH THERE SERVICE THAT I NEVER HAD A PROBLEM BUT IN FORD I THINK I DID MISTAKE . TO JUST OPEN A JOB CARD THIS CENTER TAKE 3 HOUR WAITING DO YOU THINK CUSTOMERS ARE FREE ENOUGH TO WAIT FOR SUCH LONG.
IF FORD CANNOT SOLVE THE PROBLEM I WLL REQUEST YOU TO PLEASE REFUND MY RS 20000 WHICH I HAVE ALREADY PAID AND I WILL NOT MIND GOING TO CONSUMER COURT .
REGARDS
PANKAJ GAUR
[protected]
[protected]
my car n.RJ 27 CB 6363, YOUR DEALER NAME IS K S FORD, JHOTWARA, JAIPUR, RAJASTHAN, MY CAR IS ACCIDENT BACK SIDE, YOUR DEALER REPRESNTING MR DATAR SINGH IS SAYS TO ME CAR MAX.REPAIR TIME IS 2 DAYS, BUT TILL DATE IS NOT REPAIR MY CAR, PL SEE AND ACTION, REGARDS

SHAH OIL STORES
SHANKAR SHAH
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1694
    Pending
    0
    Resolved
    398
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information