[Resolved]  Fullerton India — Statement not received

Address:

Aligarh, Uttar Pradesh

It's almost 2 years paying the loan but till date no statement has been received.
I have visited the local office several times but no positive result everytime the system is down or printer is out of order nor i received any statements on mail.
I mailed also but no positive revert.

here is the trial mail regarding the complain that i'm having a follow up with:

Dear Team,

It's almost more than 2 weeks still there is no revert from you.

Will you send me my last 2 months statements or not? If you cant resolve the case then please provide me the email id of any authorized person to write.

Customer Name: Sunil Lakra
Member_select: yes
Loan Account Number: [protected]
cb_occupation: salaried
Address: Press Colony, Q.No. 15,Type 3 Aligarh
Pincode: 202001
Mobile Number: [protected]
Email ID: satish.roshan.[protected]@rbs.com

Thanks & Regards
Sunil Lakra
State: uttarpradesh
City: Aligarh

Warm Regards,
Satish R Lakra| Services Delivery & Quality Assurance,Credit Cards |
Royal Bank of Scotland N.V.
Phone:[protected], Ext. : 1130
15, Hansalaya, 7th Floor, Barakhamba Road, New Delhi - 110 001





[protected][protected][protected][protected]
From: Namaste [mailto:[protected]@fullertonindia.com]
Sent: Thursday, July 29, 2010 5:20 PM
To: Lakra, Satish Roshan
Subject: Your Complaint Dated 29-Jul-2010


Dear Mr.Sunil Lakra,


We are in receipt of your e-mail dated 24-Jul-2010,
We are investigating the matter and shall revert to you within 2 weeks.
For any other assistance, kindly write to us at [protected]@fullertonindia.com or call us on[protected]Toll free) or on [protected]



Yours Faithfully,
Customer Service Manager
Fullerton India Credit Company.



----- Original Message -----

From: "fullertonindia.com - Facile Forms" <[protected]@fullertonindia.com>

To: <[protected]@fullertonindia.com>

Sent: Saturday, July 24, 2010 12:39 PM

Subject: Form record received



Record saved to database with ID: 16686

Form ID: 20
Form title: ComplaintsForm
Form name: ComplaintsForm

Submitted at:[protected]:09:10
Submitter IP: 125.17.8.199
Submitter provider: Unknown
Submitter browser: MS Internet Explorer 6.0
Submitter operating system: Windows XP

Customer Name: Sunil Lakra
Member_select: yes
Loan Account Number: [protected]
cb_occupation: salaried
Address: Press Colony, Q.No. 15,Type 3 Aligarh
Pincode: 202001
Mobile Number: [protected]
Email ID: satish.roshan.[protected]@rbs.com
Customers Complaint: Dear Team,

I have requested several times for my Statement since last 1 year and Till date I've not received the same. I went to the branch (Branch Code : RMM715)several times but every time the server is down and no body cares to take pain for sending the statements.

Plz arrange to send the statements on my mailing address and arrange to send the statements to my son's mail ID also.

Thanks & Regards
Sunil Lakra
State: uttarpradesh
City: Aligarh



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