[Resolved]  Genpact — passport issue

I had applied for a passport on 25/06/2009 and had the police clearance on the 10/07/2009
the passport however shows the status as "Police Report has not been received"
on calling the passport office it always goes on a busy signal, never able to get anyone on the phone
I have tried a couple of times
I do not understand as to why the status is showing as "Police Report has not been received"
when the police report had been completed 20 days back
Please tell me when i will get my passport as i need to travel


Arcanjela