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[Resolved]  GKB Optolabs / Carl Zeiss — Bungled Spectacle order

I had ordered prescription lenses to be made for an existing frame, whose existing lens had a brown tint.
I had specifically instructed that I needed a lens in the same style. The store manager had promised that he will let me know if it is not possible. When the frame came back, the lenses which were put on it were colourless.

My expectations were not met and my instructions were not carried out. I had asked for a return of my frame but they are not refunding my deposit money nor giving my frame back.

This has happened in the Begumpet, Hyderabad branch of GKB Optolabs. Their contact details are

Contact Person :
Address: Shop No.6-3-867/5, Green Land Circle, Ameer Pet Road, Begumpet
Phone :[protected] / 32940424 / 40034041
Email ID:hydbgum.[protected]@gkbhitech.com
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Dear Customer,

we regret for the inconvenience, please drop your complaints
[protected]@zeiss.in for immediate action, along with your order details.

regards,
Carl Zeiss Vision
Dear Customer,

hope the matter has been resolved. For further assistance do write us [protected]@zeiss.in

warm regards,

Customer Service Team

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