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[Resolved]  Glen Electric Chimney — Glen not attending to oil leaking from surface of chimney

I have purchased one GLEN 6054 60SS 893 Mh3/hr Hood-chimney from Sales India, Dharnidhar branch, Ahmedababd on 12/Dec/2009. Now during the first month itself we are facing the problem of Oil drops gathering on the faber filter's outside part even at a gap of 3 days of fullying cleaning the faber filter( steel).So, we lodged complain with Naresh Briother vide Job no 546 dated 9/1/10 and the Servce Staff came on 11/9 and relocated the oven position below the chimney and asked us to observe and if the problem persists, to report again.
Despite slight location change, the problem persisted.So, we lodged compalint on 20th Jan again ..I was glad to recieve call from local Glen Service Staff of M/S Naresh Brothers on 22/01 [whose name got engraved in my memory as this chap came to install Chimney and to our utter surprise initially refuse to test the Chimney by connecting the chimney's loose electric wire to the Plug Point for the reason that he does not carry BLACK TAPES!!! Will you believe it as a 21st century joke. ] But the sad part of the story was that midnight I was on my laptop firing mail to Glen Ahmedababd support agency Naresh Brother's management and to Glen hierarchy to complain that this chap after 10 PM stopped receiving my calls on his mobile ( I rang him thirty one times and the phone was not picked up) and by 10.30 PM this man had cleverly switched off the phone to have unhindered sleep, keepinng the customer awake and with empty stomack and with a leaking chimney.We kept our meal aside till midnight waiting for this irresponsible service staff of Glen to come and finish his job.This is not a good music for a customer who has just purchased Glen Chimney.
Then the next episode starts when I got a EMAIL from Glen Headquarter from Arun Malhotra.I will copy relevant part of it to make the review relevant and the reply self-explanatory . Quote"The oil dripping purely depends upon the usage, food habits and the capacity of the Baffle Filters. ... Baffle Filters are made up of stainless steel ... . But as the nature of steel is to get heated up fast as compare to aluminum, the oil which comes with fumes and stuck on the surface while cooking may get heated in next cooking and starts dripping . Therefore one has to keep the baffle Filters cleans before and after the cooking with wet cloth to avoid any dripping while next cooking. Secondly if the customers food habits are of non vegetarian/ oil rich or spicy then one has to advised to clean the filters every alternative day in lukewarm water to remove the dart and oil for better and hassle free performance.."Unquote.Now the Job no. 546 has been closed and Glen is waiting to lighten my purse further every 8-10 months. That's Glen . They were very sweet tongue when I was enquiring before booking and we were told by the same people down the hierarchy that for those with consumption of oily/spicy/non-veg foods should go for a suction highter than 750 and Steel make Faber filter is the best. Now they tell you to toil hard every altrnate day and pick up a quarrel with your spouse or they now tell cassette filter is the best !!!!
Now, after receiving the mail as I contacted Mr. Gourav, the owner of the local Glen franchise, he is now cleverly quoting the same email to state that our usage is high so we have to clean every alternate day or else go for the cange of the filter as suggested in the mail. Now, of the two options, if we have to go for cleaning every alternate day, no housewife with average usage in fact would be willing buy this GLEN product ever. As we have found with FAber brand with 750 suction used by my in-laws and they never have had oil leaking complaint in tthe last 2 years and they never had any necessity for after sales service, I can now that burth my fingers with Glen reading about its good after sales service, would like to warn intending buyers "BEWARE OF GLEN ELCTRIC CHIMNEYS". So, don't get romanticised with the look, and keep away from this product

Gautam M
Bb-11, Shantinath Apt,
Ahmedababd -380 051
(M) [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


Dear Mr Gautam M

By your artcile GLEN is absolutely ruled out from my chart. I am looking to buy a new elc chimney and had kept GLEN as an option too.But now, no more GLEn. I can understand how harsh it feels when we dont get the desired service after investing such sum. But sir, dont u leave them. try to reach more top officials and force them to do the correction. they cannot cheat on us. After reading you post i am personally feeling like killing them who cheated on me. ALSO, since you must have done much research b4 buying one can you please suggest me which compnay/modle to go for. my budget is max 15K. PLZ replay on my mail ID
Thank you Mr Goutam for your valued report. I was just about to purchase GLEN Chimney. Obviously it would be moronic to go after them after reading your report. Moreover this forum is full of complaints against GLEN Chimneys. I will go for KAFF as they are having very less number of complaints. Thank you once again.
Atanu Sengupta

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