We are a centre of distribution of food for the international community of Auroville, in Tamil Nadu.
In February 2008 we purchased in Planet Excel in JN Street in Pondicherry a 5 gas stove with inbuilt oven, GLEN model 1131.
Just a few weeks after, we realized that the oven did not work well because the door was not closed properly.
Several times we called for servicing, they repaired (apparently) couple of times within 3 months of our calls but again it broke and it was the same after one or two days.
The service support in Pondy is very difficult to get. They take months and months to answer to our calls.
Now, after two years, finally somebody came and said that the spring needs to be changed and that it has to come from Italy... without even the certitude that it is going to happen, because it is an old model which is not being manufactured any more.
We are really so discouraged with this company and we do not understand what type of equipment is this which does not work, nobody knows how to repair and on top of it, does not have spare parts available. Was this information helpful? | 
Post your Comment