Comments
DEAR SIR /MADAM
GMR (DAPS)
T-3 DELHI
I Inform you . YOUR DAPS STAFF IS VERY HELPFULL . BUT YOUR DAPS MANAGER MR RAHUL Abuse by staff talks. These I have seen many times. I think MR RAHUL Not be able to work on INTERNATION AIR PORT .
Regard, s
PRAKASH BORGOHAIN
ASSISTANT COMMISSIONER
MINISTRY OF FINANCE GOVT.OF INDIA
GMR (DAPS)
T-3 DELHI
I Inform you . YOUR DAPS STAFF IS VERY HELPFULL . BUT YOUR DAPS MANAGER MR RAHUL Abuse by staff talks. These I have seen many times. I think MR RAHUL Not be able to work on INTERNATION AIR PORT .
Regard, s
PRAKASH BORGOHAIN
ASSISTANT COMMISSIONER
MINISTRY OF FINANCE GOVT.OF INDIA
1)The Passengers wash rooms are being used by CISF security staff. They walk in with their weapons and behave as though it is their right to use these wash rooms in preference to passengers. There is a notice outside the arrivals washroom at T3 stating " wash rooms are ONLY for passengers". But when I complained to the senior security in-charge, he said he also uses the same. They must be provided their own wash rooms independent of those meant for passengers. If not, then please have the signage removed. There is a total lack of discipline by the present security staff and the wash room attendant was unfortunately behaving in a helpless manner as he cannot control the security personnel. .
2) I experienced a cancelled flight by Jet Airways from Delhi to Srinagar on 23rd November 2015. Was at the airport from 8:30 am till 3:30 pm. From the time the flight was cancelled (approximately 1:30 pm) till 3:30 pm there was a complete lack of coordination between the Airline staff and the security staff. All passengers were made to run from one counter to another and from departure terminal to arrival terminal with no direction from either the airline or support from the security staff. The security staff at each gate was waiting for procedural formalities and instructions from their "senior" to be completed before allowing the passengers who had already been inconvenienced for over 7 hours before they were allowed to move from the departure terminal to the arrival terminal to collect their baggage, . Such simple procedures were made to look so cumbersome..Obvious lack of coordination and a system failure. There needs to be a standard operating procedure in such situations.
Ranjit Nanda
2) I experienced a cancelled flight by Jet Airways from Delhi to Srinagar on 23rd November 2015. Was at the airport from 8:30 am till 3:30 pm. From the time the flight was cancelled (approximately 1:30 pm) till 3:30 pm there was a complete lack of coordination between the Airline staff and the security staff. All passengers were made to run from one counter to another and from departure terminal to arrival terminal with no direction from either the airline or support from the security staff. The security staff at each gate was waiting for procedural formalities and instructions from their "senior" to be completed before allowing the passengers who had already been inconvenienced for over 7 hours before they were allowed to move from the departure terminal to the arrival terminal to collect their baggage, . Such simple procedures were made to look so cumbersome..Obvious lack of coordination and a system failure. There needs to be a standard operating procedure in such situations.
Ranjit Nanda
Kindly give training to your staff at the entrance gate for departure how to see the ticket of passengers would you believe he could not see the date on emirates ticket. It is mentioned just below the time of departure and arrival. This happened when my wife was traveling from delhi to Dubai emirates flight on 2 nd sep 2018 EK 517
When my wife Huma Sherwani presented her e ticket on mobile at the entrance to security staff he could not see the date of traveling. They have mobiles they could have checked at the emirates counter such a pathetic behaviour. I don’t know how to react.
When my wife Huma Sherwani presented her e ticket on mobile at the entrance to security staff he could not see the date of traveling. They have mobiles they could have checked at the emirates counter such a pathetic behaviour. I don’t know how to react.
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