[Resolved] Go Air — refund is not credited to my account | |||
Dear sir/madam I am kasa.n.v.v.satya prasad from burnpur.i have booked reservation from indore to delhi on 15th oct evening flightin goair.my confirmation number is QW1TIQ.but suddenly i got an information on 13th oct from goair customer care that flight is cancelled.i have opted for full refund on the same day. but the customer care executive has not forwarded my request.Again i called back on 18th oct and asked the executive to forward my refund amount.he has forwarded my request but the amount is not credited to my canara bank account. already due to your flight cancellation i have lost Rs.1000 extra amount due to which i have booked the ticket for the nextday morning flight in the same airline.That flight also departed 2hours late due to incoming flight is late on that day.i am completley unsatisfied with that airline services. Even for my refund amount i only should call.no executive is intimating me about the status.If the refund amount of Rs.1931 is there in my account i will get interest for that amount.Who will give me the interest for that amount?why the airlineis keeping my money with them.Already 17days lapsed.why the amount is not still reflected back to my account.there is no explanation from the airline. Atlast i got a call from them and asked me to forward a mail with scancopy of my bank statement. As per your requirement i have attached pdf scan copy of my bank account statement,passbook scan copy and atm card scan copy also which i have used for my ticket reservation.but still there is no any confirmation sms of my refund or an itimation call from the airline.please take necessary action against the airline and arrange to refund my amount of Rs.1931 as eary as possible.i will be ever grateful to you sir The PNR of my journey from indore to delhi in early morning flight G8-226 on 16th of october is IM7VQB.I have lost an extra amount of Rs.1000 due to my fresh booking of my same journey for the nextday morning flight in the same airline.i have booked the ticket for an amount fo Rs.3034.please arrange to refund this extra amount also which i have lost due to airline's mistake. Thanking you sir, with regards kasa.n.v.v.satya prasad cell.no:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
same problem i am facing dear...Go air executive is very irresponsible, i called them 4 times then they forwarded my refund amount to finance department and even after 20 days i haven't receive my amount. Right now i am in office and i don't have my ticket details otherwise i would have complained. Soon i will. I am compleately frustated calling them...they keeep me on hold for 5-7 minuts and i just waited for their response like a stupid persn.
Regards,
Jay
Mo: [protected]
Regards,
Jay
Mo: [protected]
Sir/ Mam,
I Have booked a ticket in your airlines and somehow it was noshow.
So, I request you to refund the payment as soon as possible...
Thank You,
K.Akram
Company Name: Honey Tours(293927 )
Email: [protected]@gmail.com Mobile No: [protected]
Reservation Lookup
Booking Reference: ET[protected]ET Book Date: 10/6/2011 6:52:12 PM
AirLine PNR: QI5HUC Provider PNR:
Confirmed !!!
You will need to provide this Booking Reference and positive I.D. at check-in to receive your
boarding card.
Check Your Flight Timings:To know flight status on the day of departure, contact Airlines
call centre (24 X 7).
Going Out - New Delhi To Lucknow
Flight From To Departs Arrives Class DepartureDate
G8351
Go Air New Delhi(DEL) Lucknow(LKO) 05:40 06:40 GoSmart Fri, 07-Oct-2011
Contact Information
City State Mobile Email
NEW DELHI Delhi [protected] [protected]@gmail.com
Travelers Information
SrNo. Title FirstName M.Name LastName DOB TicketNo. FFNo. TourCode
1. MR MOHAMMAD AHMED KHAN
2. MR SHAKEEL UDDIN KHAN
3. MRS MUBINA FATIMA
4. MR KHAN ZAEEMUDDIN
5. MR KHAN ARKANUDDIN
6. MS AINAIN SHAKEEL
Price Summary
Passengers Base Fare Taxes.&.Fees Per Passenger Total S.Fee S.Tax Total Fare
Adult Rs . 30 Rs . 1468 Rs . 1498 * 6 Rs . 8988 Rs . 0 Rs . 40 Rs . 9028
Terms and Conditions
1. We recommend check-in in AT LEAST 2 hours prior to departure.
2. A security search is compulsory.
3. Boarding gates close 45 minutes prior to the scheduled time of departure.Please report at your
departure gate at the indicated boarding time.Any passenger failing to report in time, may be
refused boarding privileges.
4. Changes permitted more than two hours prior to departure with payment of change fee and difference in fare if applicable.
I Have booked a ticket in your airlines and somehow it was noshow.
So, I request you to refund the payment as soon as possible...
Thank You,
K.Akram
Company Name: Honey Tours(293927 )
Email: [protected]@gmail.com Mobile No: [protected]
Reservation Lookup
Booking Reference: ET[protected]ET Book Date: 10/6/2011 6:52:12 PM
AirLine PNR: QI5HUC Provider PNR:
Confirmed !!!
You will need to provide this Booking Reference and positive I.D. at check-in to receive your
boarding card.
Check Your Flight Timings:To know flight status on the day of departure, contact Airlines
call centre (24 X 7).
Going Out - New Delhi To Lucknow
Flight From To Departs Arrives Class DepartureDate
G8351
Go Air New Delhi(DEL) Lucknow(LKO) 05:40 06:40 GoSmart Fri, 07-Oct-2011
Contact Information
City State Mobile Email
NEW DELHI Delhi [protected] [protected]@gmail.com
Travelers Information
SrNo. Title FirstName M.Name LastName DOB TicketNo. FFNo. TourCode
1. MR MOHAMMAD AHMED KHAN
2. MR SHAKEEL UDDIN KHAN
3. MRS MUBINA FATIMA
4. MR KHAN ZAEEMUDDIN
5. MR KHAN ARKANUDDIN
6. MS AINAIN SHAKEEL
Price Summary
Passengers Base Fare Taxes.&.Fees Per Passenger Total S.Fee S.Tax Total Fare
Adult Rs . 30 Rs . 1468 Rs . 1498 * 6 Rs . 8988 Rs . 0 Rs . 40 Rs . 9028
Terms and Conditions
1. We recommend check-in in AT LEAST 2 hours prior to departure.
2. A security search is compulsory.
3. Boarding gates close 45 minutes prior to the scheduled time of departure.Please report at your
departure gate at the indicated boarding time.Any passenger failing to report in time, may be
refused boarding privileges.
4. Changes permitted more than two hours prior to departure with payment of change fee and difference in fare if applicable.
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+91 22 6741 0000 [Head Office]
+91 92 2322 2111 [Customer Care]
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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go airlines — Refund not credited to my credit card
Dear Sir/Mam,I had bought two ticket, one for myself and one for my wife(PNR no. DP4T36) through telephonic transactions of Go Airlines([protected]) on 26th October, 2010.
While making the payment through my HDFC Bank credit Card, i was charged twice for above tickets, one of Rs. 11958/- and another of Rs. 12558/-. I was told that during the payment process the prices of ticket has changed and that Rs 11958/- will be refunded back to my credit card within 15 days. However, i am surprised to note that no such reversal has happened and upon contacting HDFC Bank they informed me that they have not recieved any such reversal request from Go Airlines.
.Upon calling the Go Airlines call centre and complaining to them, i was told to write to [protected]@goair.com, which i did twice once on december 7th and again on december 14th,but i have not recieved any response from them so far.
This is a clear case of lack of discipline and i feel cheated by Go Airlines for having charged me twice for same tickets and moreover it is very disheartening to see no one responding to my issue from Go Airlines side.
Hoping for a addressal of my issue through this forum.
Salil Agarwal
[protected]
Bangalore