[Resolved]  Go Air Flight — REFRAINED TO GIVE BOARDING PASS

Address:

Maharashtra

I (Dipti Sharma) want to complaint that i had a Go air Flight (G8-152) on 19.Apr.10 (Monday) at 06:00AM. I reached airport at 05:15AM. I was coming directly from Navi Mumbai. I got a coffee for self as i was down with high fever.

So, reported GO AIR counter at 05:32AM. Go air representative said that counter has been closed, and you may contact counter no.14 where our Duty Supervisor will give you the Boarding Pass. I went to Counter 14 but Duty Supervisor refused to give boarding pass. Inspite of insisting that i am down with high fever and have a meeting in office for which i have to take this flight. She denied to give me Boading Pass. And at that time Boarding had not started.

Her behaviour was very arrogant, on requesting her to make me talk to Duty Manager/authorized person. On This she stated that "I am the authority". And i cannot issue Boarding pass. And you have to buy another ticket.
I had briefed her clearly that i dont have any check in luggage and have only Cabin luggage/Bag. So i can rush directly and catch other passenger waiting for boading. But she denied and didnt listened and started talking on phone.
Upon repetitive request and making her clear about that i had important meeting and cannot afford to miss the flight. But she didnt listening and directly me to ticketing counter.

Is it right to do this to any passenger on being late for 2mins. I had to again buy ticket on GO Air Flight (GA-334, 19.04.10 at 10:30AM). I have to again pay Rs.3430.00.

I have to call my husband to airport, We both missed our first Half in office. Because of arrogant and attitude of Duty Supervisor i faced problem, harassment.

When i reported the incident to Duty Manager of GA-334 Flight, she said, 2mins could have been considered. And it was not correct on behalf of Duty Supervisor.

I could not reach office and attend meeting. Also my health deteriorated and could inform the authority same day. Able to mail today. I want a communication and action on the complaint. I want to hear soon and valid action on the complaint. My contact no is [protected], Name: Dipti Sharma