[Resolved]  Godrej — Poor service from Godrej customer care

I have got 3 times problem after warranty expiration of my washing machine.

I have got 3 times problem after warranty expiration of my Godrej washing machine. It is brealy 1.5 yr old. It started giving problem as soon as it crossed warranty period.

We have purchased a GODREJ washing machine model number GD950. We have given a complaint regarding spin tub which is not working for last three month and four times we have given complaint regarding this problem. Our last Service call no is 393498.Representative came and told us that they don't have spare part to replace it. I think this is worst kind of customer service provided by the Company to their customer. In future we will not purchase any product of
GODREJ.

Godrej customer care is useless. It took me 2 days just to file my complaint about my washing machines' spin function not working and leaking water from the base. They just weren't able to connect me to a dedicated Andhra Pradesh call centre number.. Each one kept giving me the wrong number and by the end of it i had tried all the numbers and no one would register a complaint for Vishakapatnam. They were rude to me and one even hung up the phone. Finally my complaint was registered with the Maharashtra call centre and i got a service call no: 698086. A whole day passed and no one from the local area contacted me. SO had to go through the whole procedure again and finally got a local number . After contacting the local service people they have blatantly lied to me saying that their technician is on his way. It's been 3 days since he's been on his way... I will never buy another Godrej product again: their products are substandard and their customer care is abysmal. Seeing the number of similar complaints here against Godrej what can we do about it to take it to the top. I feel quite helpless.I have been a consultant for Godrej doing consumer research and there is a new "innovation" division that sits in the most swank, modern offices, they are late for meetings, have terrible mobile phone etiquette and they are wasting money swinging around in suspended bean bag chairs when the money should be invested in customer care and good products. Tanya Godrej just has no clue.

HI

I am also experiencing the same in case of washing machine I have purchased.

Sameer Sonawane
[protected]

I have similar complaint, they were suppose to replace the PCB in the washing machine which got brunt because of power problem. Even after 14 days they have not replaced the spare.
They do not have any SLA for any complaint. Their service representative also doesn't know about that.

Sir,
My complaint No. 235507 dated 18th May 2011 for AC is not being attended inspite of my daily reminders 2-3 times a day on phone no [protected], [protected](MANOJ).

Poor and negligable service of godrej service.

This is the first poor service providing as compaired to other companies.

Girish NK
Harihar, Karnataka

amc service not providing

regarding call no 103704 dt[protected] no technician attend till date. bimalendu sarkar sitala west, sonarpur kolkata-700150

One sallauddin from Bhubaneswar has attended my complain call no w[protected] on 7.7.17 which was booked on 4.7.17 but not solved the trouble of my washing machine, telling that spare is not available . after that on repeated call he answerd the same where as I was ready to bear the spare cost.in this regard I have miss called to [protected] within seven days of my complain, Np response from there. Herewith I am appealing the authorities to look into the matter.