Godrej Microwave Oven — Poor Customer Service

 
4 Reviews
Asansol, West Bengal, India
 tarak79k
I had bought a Godrej Microwave oven on 23rd May 2010. But till now I have not get demo service from Godrej customer service centre even after 15 times calling. My current service call no is 281891 dated 12.06.2010.They chitting their customer by only giving service call no. One of my service call no 275362 dated 01.06.2010 has been closed without giving service. I never suggest anybody to buy Godrej product. Kindly do the needful.

Tarak Nath Khan

email : [protected]@gmail.com
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Comments

Goorej Microwave Oven — Very poor Customer Service

I had purchased a new microwave oven from the Hi-tex exhibition in Hyderabad. I was told that the product will be delivered next day. But i had to wait 7 days to get my prodcut. After getting the product, it took another 7 days for the demo person to come and give the demo. when the company person came to give demo he noticed that the pcb was broken during transporation (selaed), he took another week to get it done repaired as the comapny had no stock. 15 days back the glass of the door of the oven got cracked. i called the customer to help in this regard.The girl Miss Swapna at customer care told me that the glass is not covered under warranty and i had to pay for the replacement. even thought its only 2 months i took the oven. even after aggreing to pay the the charges, they are not sending their techinician. I called the hyderabad goorej customer care unit 100 times only to get answer that their technicain is coming. Every time when they say the their technichian is coming , i have to leave all my work and wait for the techinican. I even spoke the the sevicing manager, he also gave the same commitment. Till yet my oven is not repaired, i am unable to understand y the company keep such usless people. i request to please help me in this regard and let me know the procedure to take action against the company and its servicing centre.

Godrej /Microwave Oven — Poor Customer service

I bought Godrej microwave oven from vasanth & co, Chennai, Tambaram during Pongal. Godrej service personnel came to my residence after a week and while plugging the oven holder to switch board, broke two 15Amps holder when he forcefully tried to plug the oven holder. I am surprised that he doesn't know even the fundamental concept that within 15Amps there will be a plastic which avoids bugs to sneak inside. He could not offer a proper demo and inturn complained to my age-old mom that the holder got melt and could not complete the demo.

I escalated to vasanth & co several times only to wait indefinitely without any response. Atlast after chasing several times, i got godrej service manager (Prasanth) chennai and his poor attitude of handling a customer made me felt that i should henceforth never opt a godrej product.

Hope atleast after such escalations from consumer, godrej streamlines its strategy of servicing customers.
Customer service
I bought Godrej microwave oven from demo stall at NTPC AT GHAZIABAD l. Godrej service person has come to my residence.& instal oven after some times my oven is not working properly .
may please repair immideatly my contact no is [protected]
thanks
.

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    Godrej Microwave Oven - Poor Customer Service

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    Asansol
    West Bengal
    India

    Complaint categoryCategory: Appliances
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