[Resolved]  Godrej — Dent in the New Refrigerator

Address:

Mysore, Karnataka

I purchased a New Godrej Refrigerator Model # GFE36TZ, Unit SR. #[protected] from M/s. Shariff's Sales & General Agencies Pvt. Ltd., C1, 3-4, RIfah Complex, New Sayyaji Rao Road, Mysore-570 001 on 06/08/2011 against buyback of my Old Godrej Refrigerator which was in good working condition. However, when the New Refrigerator was delivered, to my dismay, I found a Dent on the Freezer door and when the matter was brought to the notice of the Dealer he conveniently washed his hands off stating that the matter has been referred to the Marketing Manager, Bangalore Zone and that a Representative from the Company would look into the matter. The Company Representative, Mr. Raghu did come & left stating that the Freezer door would be replaced. When I called him after a week, he said that an Indent has been sent to the Company and that it would take some time. I request the authorities who deal with such issues to set right the Door at the earliest and restore my faith in the Godrej Company, for I have been a very faithful customer of Godrej for the last 20 years and hence, in good faith I once again purchased a Godrej Product. Dr. Rao, Mysore.