Godrej Refrigerator — non delivery

Address:

Maharashtra

Dear Sir,
I am a loyal customer of Godrej since my birth. MY parents had always bought and owned a godrej and so am i doing. The tradition of maintaining what is promised is followed diligently by some handful of companies in which yours is One. I have always had a great respect for the same.

In line with the same impression, I booked a new refrigerator through this salesman, who came knocking on our doors, suggesting we go for a change of our old godrej fridge, which continues to work as per the promise and now for more than 10years. UNFORTUNATELY we decided to go for the exchange as happened in our story of ALLADIN and the MAGIC lamp. THe result , we have paid the full amount on[protected], under your diwali gift scheme with a lot of promises and a scratch card of X value. Since my daugher has her birthday on 25th of November, we clearly instructed your salesman, so called subhash, who promised us to deliver on time as time was of essence of the contract. THE DETAILS OF THE CHEQUE ISSUED AND CLEARED ARE AS UNDER
CHEQUE NO 444948
DRAWN ON HDFC BANK, MUMBAI
AMOUNT 19961.00
WITH THE PROMISED DELIVERY DATE OF[protected]

Now the best part is i have neither the fridge, with the so called benefits, and neither is anyone giving us a proper answer including the sales man who does not even pick up the phone. HIs no is [protected]. The number which we have been calling again and again for which there is no reply continues to be as follows [protected]. One fine day, that is today, these people of yours are sending me a call saying why i am not accepting the fridge. See the beauty of it so far we have been trying to take the delivery which no one responds to and suddenly they decide to oblige a customer as if they are gifting me the fridge. No deliverance of the promised gift and diwali promises. GONE IS THE BIRTHDAY OF MY DAUGHTER FOR WHOM THIS WAS INTENDED.

Dear Sir,
Please give me a single reason as to where as a customer have i failed and why in the case should I accept your product. THe salesman is still not picking up the phone and your delivery dept is after us to accept the delivery as it is overdue from their side and forget the scratch card and accept a small token in exchange as if i am a beggar, Sir I am neither interested in the product or the gift or the scratch card. WHAT A SHAMEFUL CUSTOMER EXPERIENCE.

In the current status I would suggest refunding my money with interest @ 18% with a letter of apology as i am not interested in your product any more. LEt me also state that i will promise you not to buy at any given time any of your products. I know i am a very small and insignificant customer of yours and do not make any difference to your esteemed company.

Please revert so that i can atleast know what to do.

Chirayush Bakshi
[protected]