[Resolved]  Godrej Refrigerator — poor customer service

I am in chennai . I faced worst situation during the Hot Summer i.e my 3 year old samsung refrigerator have gone dump. I have made initial complaint to customer care. They have told that i will get a response within 8 hrs. But the local Samsung customer care in chennai (Anna nagar) reluctant to add the complaint by saying no people are there to serve. For the past four days they are just saying somebody will attend your call. But it is in vain. I am looking for alternate service . Since refrigerator is the priority need out of all my appliances.

Refrigerator — Poor customer service

I had problem in refrigerator and called customer care and registered my compliant vide compliant no.[protected], they deputed a customer care person, who had inspected the refrigerator and said the compressor is not working, it should be replaced at the cost of Rs. 6000/- or go for exchange offer and given One Mr. Srinivasan sale person in Samsung show room in T.Nagar for exchange offer, suggested that the refrigerator is only repurchased for Rs. 1000/- only i have to pay Rs. 14, 000/-. He had collected cash of Rs.300/- asked for a receipt but say receipt will reach me. No cash receipt given for cash paid. But accidentally I told my brother on the refrigerator issue, he had asked one of his friend who repair refrigerator to attend, that gentlemen sent his men and found capacitor of refrigerator is not working, compressor in good condition, replaced capacitor for Rs.250/- . This instance clearly shows for Rs.250/- i had spend Rs.300/- unnecessarily by calling customer care, who advised to spend another Rs.14000/-. Please do not call customer care hereafter. They are cheating customer by asking for replacement of the product. Appropriate action should be taken against the Samsung customer care

Godrej — Poor Customer Service

Hi, This is Mercy i bought a microwave oven from Godrej last Dec 28th 2009 i gave my oven for service since the keypad stopped working, from the day the technician took the keypad we made more than 50 calls to check the status but still no reponse from them, they are still giving the same repeated answer as " Still we are woking on that " i am not sure how many days it will take to finish, this is the worst customer service i have experienced ever. Please do necessary action on this complaint and do the needful. Make sure this was taken care from the management side to have a good customer support experience.
Service order no:394348
Technician :Senthil
Service centre add: Chennai Saligramam.

Hi sharvan777,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have regarding our product/service.

Kindly send in your contact details at [protected]@godrej.com so that we can resolve your issue at the earliest.

You can also call us on[protected] / 1800 – 225511 for further queries; you can also follow us on:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Regards,
Godrej Appliance Team.

Dear sharvan777,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance