[Resolved]  Godrej Refrigerator — poor service no response

we have purchase godrej refrigerator in nov 5th 2010 i had registered complaint on 10/12/2010 for 2 nos. of trey are crack.unfortunatly they take immidiatly action and send Mr.kuldeep sahu for check, he checked and take the trey and said that we will replace within thee days. after making calls to their call center several times no body is taking the step allthough we had informed by the responsible service manager that there is no one in ware house to supply the product strange shame .
if this type happen to the new coustemer what happen to the old custemer.
in this regards take necsary action please.

Sir,
I am ajeet Kumar from jamshedpur (jharkhand). I have bought a Godrej EON Refrigerator double door GFE 26-c mred on 15/12/2008 from sound of music, 36, kalimati road Jamshedpur. Only within two days the refrigerator has gone out of order and the Godrej technician told that there is some device is not working and change that device after 6 month refrigerator gone out for a second time for cooling problem and now Godrej Technician told that that refrigerator has compressor problem and they changed the compressor.
But after 1 year again started cooling problem in this time local service department technician taken to me 1650 rupees for gas charging, relay changing and service charge on 14/8/10.
After then technician said that there is some assemble problem inside the body of the ref.so they brought my ref. for their local workshop on 21/10/10 and return my freeze after repairing on 4/11/2010. Its complain no was 650784. (Toll free no-[protected])
But after few days again same problem started and they fill gas again(complain no-655724) .at least they 3-4 times gas filling, 2 times compressor changed and so on.
I am struggling since last 2years to repair the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.
It is very strange that such a big company is making so sub standard quality refrigerator that the unit becomes faulty within a few months and then they refuse to replace it. It is not sure that they will be giving a new compressor also. They may even give an used compressor as spare. This is sheer cheating and depriving the consumer of his rights.as the customer is suffering after spending Rs.16000/- for buying this sub standard quality product... The godrej Management should be answerable for this.
I want to either Refund my CASH from this company…or change my fridge...

MY ADRESS - C/O-AJEET KUMAR
21A, SISHAM ROAD, MS FLAT
ETP/CRM GATE
GOLMURI-831003
JAMSHEDPUR
JHARKHAND
MOBILE NO-[protected]