Godrej — very poor after sale service

 
3 Reviews
Uttar Pradesh, India
 manisha2012
AIR CONDITIONER ( AC )
AC ( Model GSC 18 FS 3 WIH ) is purchased from Godrej (application No. 1258883) on 11.07.2011 with one year warranty.
(i) Company sent two packages for above AC on 19.07.11 and told to wait for its installation within 3 days.
(ii) Company sent his technicians for installation on 23.07.11 . They fixed the AC but could not make it operative. They told us that the AC was defective and asked me to contact the company.
(iii) Company was contacted. They told us to give the installation charges to the technicians and they were sending other technicians for repairing the new AC .
(iv) Two technicians came but they also failed to make the AC operative. They asked to sign the Photostat copy for attending the service. The signed copy was given with not satisfactory report.
(v) The company was informed about it telephonically also.
(vi) The company did not care even after so many reminders to the officers (Mr. Atul , Mr. Rashid Khan) of the company on telephone . They tried to misguide us by saying to contact other telephone numbers. The numbers they suggested were always switched off.
(vii) Ultimately a private technician was called to set the AC operative. He charged Rs. 2500/- and set the AC operative.
“ This is Godrej after sale service.”
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Godrej — REPLACEMENT

4 TIMES COMPLAINT WITHIN 2 YEARS OF PURCHASE SO WANT TO REPLACE IT PLEASE TAKE THE NECCESARY ACTION
I am planning to buy a window AC for my 10 x 10 Bed room ( Ground Floor), please suggest for which Brand/product I should go for ?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    6%
    Complaints
    989
    Pending
    65
    Resolved
    41
    phone
    +91-22 6796 1800
    +91-22 6796 1700
    +91 22 6796 5656
    location
    Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
    Godrej - very poor after sale service