Godrej — very poor after sale service
Uttar Pradesh, India
AIR CONDITIONER ( AC )
AC ( Model GSC 18 FS 3 WIH ) is purchased from Godrej (application No. 1258883) on 11.07.2011 with one year warranty.
(i) Company sent two packages for above AC on 19.07.11 and told to wait for its installation within 3 days.
(ii) Company sent his technicians for installation on 23.07.11 . They fixed the AC but could not make it operative. They told us that the AC was defective and asked me to contact the company.
(iii) Company was contacted. They told us to give the installation charges to the technicians and they were sending other technicians for repairing the new AC .
(iv) Two technicians came but they also failed to make the AC operative. They asked to sign the Photostat copy for attending the service. The signed copy was given with not satisfactory report.
(v) The company was informed about it telephonically also.
(vi) The company did not care even after so many reminders to the officers (Mr. Atul , Mr. Rashid Khan) of the company on telephone . They tried to misguide us by saying to contact other telephone numbers. The numbers they suggested were always switched off.
(vii) Ultimately a private technician was called to set the AC operative. He charged Rs. 2500/- and set the AC operative.
“ This is Godrej after sale service.”
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