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Godrej/Anandamela — Delay in Delivery of Godrej Refrigerator

I have Purchased a new Godrej Double door Refrigerator from Anandamela Gariahat(Kolkata) on 20th Oct'09. on spot i have paid full amount of Rs.14000/-. they promised me to delever by 21st EOD. but Till date i have not received the same. when i went to enquire about the delivery the Anandamela Sales Representative told me that there is a shortage of Stock for the perticular Model, they will be able to deliver by End of the Month.When i insisted for delivery then told me to talk to Godrej people. i called the Godrej Executive, he was very rude in behaviour, he is not willing to help me out of this problem & do not taking the blame of Miscommunication with the customers. he continuing to transffer the blame on Anandamela & Sales Executive of Anandamela putting the blame on Godrej for the havoc.Please help me out of this Problem , as i am in big delima.

Product details given below :

Store Name : Ananadamela (Gariahat)
Model No - GFE25BZ(Double Door)
Invoice No - 34812
Invoice date - 20/10/09
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Comments

I completely agree to M Arul, I have similar experience with the shop, I have ordered LG MC8080 PRR model 30 ltr Microwave oven on 15th Oct'09 and was confirmed that the equipment will be delivered on 16th Oct'09 EOD. On repeated follow-up I am being promised for delivery the next day, but till date I have not received the product. I have enquired with LG on 20th Oct'09 and spoke to their Sales manager Mr Hitesh, responsible for that area. He was of the opinion that all the deliveries for the orders booked by Anandamela during the festive season has been dealt with. I as consumer in no position to understand who is telling the truth. But after going through the enclosed complaint I am pretty confident that this shop is practising unfair means to hold on to consumer money and use it for some other purpose. Request you to help me out of this problem,

Product details given below :

Store Name : Ananadamela (Gariahat)
Model No - LG MC8080 PRR
Invoice No - 34407,
Invoice amount - Rs 12900
Invoice date - 15/10/09
All are fake. Arul received the fridge before his booking.

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