[Resolved]  Great Eastern Appliances Pvt Ltd — non delivery of ordered items

Address:West Bengal

Non delivery of ordered items
I BOUGHT A REFRIGERATOR AND A MICROWAVE ON TUESSAY 30TH AUG 2011.AS I AM HAVING MY FESTIVAL(ID-UL-FITR) ON 31ST SO I PLACED THE ORDER FOR URGENT DELIVERY.I WAS PROMISED THAT THE SAME WOULD BE DELIVERED AT NIGHT AROUND 10 P.M. ON THE SAME DATE(30TH AUG, 2011).TODAY IS THE 31ST AND BOTH THE ORDERED STUFF HAVE NOT BEEN DELIVERED..NO ONE PICKS UP THE PHONE IF AT ALL IT RINGS..
THIS SORT OF SHODDY TREATMENT IS NOT EXPECTED FROM A REPUTED COMPANY LIKE GREAT EASTERN..PLEASE TAKE NECESSARY ACTION AGAINST THEM SO THAT OTHER CUSTOMERS ARE NOT HARASSED THE WAY WE ARE..

NAME: GREAT EASTERN APPLIANCES PVT LTD,
290, G.T.ROAD, KAZIPARA MORE, HOWRAH-711102.
MR NO: HW/CMR/01213/11-12
App No. SF3603340
HWFCH NO: 641
REFRIGERATOR - (GODREJ) GFE27TY
MICROWAVE - (GODREJ) GME30CRLTSIM
PAYMENT MADE THROUGH BAJAJ AUTO FINANCE LTD - RS. 9500/- (DOWN PAYMENT) WITH EMI OF RS. 2481X8 MONTHS.

THANKING YOU,
YOURS FAITHFULLY,
HAIDER ALI
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Aug 13, 2020
Complaint marked as Resolved 
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Great Eastern Appliances Pvt Ltd — late delivery

I had bought a videocon microwave model no vj 25csl4 (25 lt) from greast eastern, kankurgachi on 03/11/2010 paying full amount. They promised to deliver it on 06/11/2010. But till 13/11/2010 they have not deliver it. when they were contacted on 12/11/10 they refused to respond properly. Even they are not mentioning the date when they can deliver it. THEIR TREATMENT TO US IS VERY INSULTING AS WELL. PLEASE HELP ME OUT BY TAKING PROPER ACTION AGAINST THEM.
I BOUGHT A REFRIDGERATOR AND A MICROWAVE ON SATURDAY 14TH MAY 2011..I WAS TOLD THAT THE SAME WOULD BE DELIVERED ON 16TH..TODAY IS THE 18TH AND BOTH THE ORDERED STUFF HAVE NOT BEEN DELIVERED..NO ONE PICKS UP THE PHONE IF AT ALL IT RINGS..MESSAGE FROM THE CONTACT MOBILE NOS IS "SWITCHED OFF"..SOMEHOW MANAGED TO GET THROUGH THE LANDLINE WHEN I WAS TOLD TO TAKE THE BILL AND GO TO THE SHOWROOM TO CANCEL THE ORDER..THIS SORT OF SHODDY TREATMENT IS NOT EXPECTED FROM A REPUTED COMPANY LIKE GREAT EASTERN..PLEASE TAKE NECESSARY ACTION AGAINST THEM SO THAT OTHER CUSTOMERS ARE NOT HARASSED THE WAY WE ARE..IF NO ACTION IS TAKEN, I PERFORCE WILL HAVE TO LOOK FOR A DIFFERENT WAY OUT..

NAME: GREAT EASTERN APPLIANCES PVT LTD, 66, SYED AMIR ALI AVENUE, KOLKATA 700019
NAME OF THE SALES PERSONNEL: MR. DEBU
MR NO: BB/BMR/00294/11-12
BBFCH NO: 0245
REFIRDGERATOR MAKE : WHIRLPOOL - F240 PROTTON ELITE
MICROWAVE - GODREJ MAKE CMX20CAI WITH JMG
PAYMENT MADE THROUGH BAJAJ AUTO FINANCE LTD - RS. 9290/- WITH EMI OF RS. 2175X8 MONTHS.

THANKING YOU,
YOURS FAITHFULLY,
ADHIR ROYCHOWDHURY
in barasat great eastren, the manager mr, om prakash drunk in day time and give demo for a fridge, what the hale are in barasat great eastern?
I bought Sony Led TV 32" and panasonic 14 HD tv and paid down payment credit card. I got the delivery of sony but yet to get Panasonic. The price for panasonic was 12.500.00 now they are saying 14, 500.
The salesman name is Tonmoy Paul and cell no is [protected].
Non delivery of ordered items
I BOUGHT A REFRIGERATOR AND A MICROWAVE ON TUESSAY 30TH AUG 2011.AS I AM HAVING MY FESTIVAL(ID-UL-FITR) ON 31ST SO I PLACED THE ORDER FOR URGENT DELIVERY.I WAS PROMISED THAT THE SAME WOULD BE DELIVERED AT NIGHT AROUND 10 P.M. ON THE SAME DATE(30TH AUG, 2011).TODAY IS THE 31ST AND BOTH THE ORDERED STUFF HAVE NOT BEEN DELIVERED..NO ONE PICKS UP THE PHONE IF AT ALL IT RINGS..
THIS SORT OF SHODDY TREATMENT IS NOT EXPECTED FROM A REPUTED COMPANY LIKE GREAT EASTERN..PLEASE TAKE NECESSARY ACTION AGAINST THEM SO THAT OTHER CUSTOMERS ARE NOT HARASSED THE WAY WE ARE..IF NO ACTION IS TAKEN, I PERFORCE WILL HAVE TO LOOK FOR A DIFFERENT WAY OUT..

NAME: GREAT EASTERN APPLIANCES PVT LTD,
290, G.T.ROAD, KAZIPARA MORE, HOWRAH-711102.

MR NO: HW/CMR/01213/11-12
HWFCH NO: 641
REFIRDGERATOR - (GODREJ) GFE27TY
MICROWAVE - (GODREJ) GME30CRLTSIM
PAYMENT MADE THROUGH BAJAJ AUTO FINANCE LTD - RS. 9500/- (DOWN PAYMENT) WITH EMI OF RS. 2481X8 MONTHS.

THANKING YOU,
YOURS FAITHFULLY,
HAIDER ALI
I, ABHISHEK GHOSH address-HATPUKUR, RAMRAJATALA, HOWRAH-711 112, Ph no [protected], purchased one ONIDA LED T.V. (32 inchs) from GREAT EASTERN APPLIANCES PVT.LTD 290, G.T.Road, Kazipara More, Howrah-711 102, Ph[protected]/85, Fax[protected] on 09/07/2011.At the time of purchase the salesman MADAN convinced me to purchase ONIDA. Now on 04/09/2011 the T.V. became stopped, no picture, no sound.I At once contact MADAN at his mobile no.[protected].He asked me to contact the ONIDA Company and I as per his advice contacted ONIDA at ph. no 3988 9000. They give me a complain no. [protected]. On the next day i.e. 5/9/2011 one of their technician namely TARAK NATH BAG ( Mob no. [protected]) came to my home and after checking the TV he said that the MOTHER BOARD of the TV is out of order. On his report pad I Wrote that I do not want any repair I want replacement of my set as because the set has become out of order within a very short period of only one and half month and I have purchased it for Rs.29990.00(cash memo no. HW/CM/02294/11-12 DT.[protected] which is a big amount to me.On the next day 6/9/2011 I went to the shop and they denied to change the set as also they began to make ill behave with me.They hand over me a phone to some ONIDA official namely SUBASH at ph no.[protected] who said me that they only repair the set by changing the mother board. I did not agree with him and said him that the set will stay defected so I can not accept it.Then he threatened me by saying "You can do whatever you can we shall not change your set" and cut the line. Then in the shop, one hoodlum declared himself as he is the Manager although earlier all others said that manager is absent, and began to threaten me.Under such circumstances I returned home and is complaining for the total incident and also for replacement of my T.V. set.
i, Saharsh Chauhan, had been buying all my home appliances including refrigerator, microwave, washing machine and TV from great eastern appliances and have never faced any such complain before. even i referred it many of my friends and relatives who were also benefited and impressed with the charges. there must be something more to this problem and there must be a communication gap which resulted in such confusion. even in case of buying a digital camera last month i had to replace it because there was a scratch and it was done quite swiftly. i atleast is quite satisfied with their consumer service and refer this to all. You can connect to their facebook page which is also a mode of better connection.
i also bought a refrigerator just before the pujas and i wanted it to be delivered two days before mahalaya as it was considered auspicious. I had mentioned it during the billing and also called the shop the day before the delivery and on the morning of the delivery. It did come on time. During festive seasons like Id or durga puja there is always a rush. they have now opened a facebook page where these complains are dealt quite quickly. i hope to avail the facebook connectivity in future.

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    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
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