[Resolved]  GUARANTY TRUST BANK PLC — E-MAIL ADRESS FRAUD IN THE NAME OF GUARANTY TRUST BANK PLC

Mon, 28 Jan 2008 11:19:02 +0100 (CET)
From: "Australian Lottery FID Agent" <aulottoinc.[protected]@yahoo.it>
Yahoo! DomainKeys has confirmed that this message was sent by yahoo.it. Learn more
Subject: CONTACT PAYING BANK ASAP
To: "shaik sha" <[protected]@yahoo.com>
Dear Winner,

I have received your informations and wish to let you
know that i have forwarded them to the bank that will
transfer your winning to you for immediate action.

All you need now is to contact the bank immediately
through the below contact:

The Director
Transfer Unit/Telex Department
Guaranty Trust Bank Plc
Contact Person: Dr Tony Nelson
Email:info.[protected]@gtbbank-plc.com
Phone: +234-[protected]

While contacting him,let him know that you are one of
the lottery winners directed by Rev Michael Karl

The bank has 2 modes in which they make international
remittance of funds.

1)Through bank-bank where the fund will be wired to
your account using telegraphic mode.

2)Through check.In this mode the bank will issue an
international certified bank draft to you which you
will cash at any bank their in your country.
Contact the bank immediately and let them know the
mode you wish to receive the fund.

Hard copies of your winning documents will be sent to
you through a registered mail once you claim the fund.

Please note that the Lottery Board has insured this
fund before depositing it to this paying bank.This
means that no one can tamper or make any deductions
from your lottery fund.You shall receive the funds as
it was informed to you.

Meanwhile keep on updating me as you proceed with the
bank.

Congratulations and God bless you

Rev Michael Karl
+234-[protected]


[protected][protected][protected][protected]

[protected][protected][protected][protected]
L'email della prossima

"GUARANTY TRUST BANK PLC." <info.[protected]@gtbbank-plc.com>
To: "shaik sha" <[protected]@yahoo.com>
Subject: instruction for bank-bank transfer
Date: Tue, 29 Jan 2008 18:58:03 +0000
January 26, 2008




Subject: Clarification
GUARANTY TRUST BANK PLC
TRANSFER UNIT AND TELEX DEPARTMENT.


ATTN: SHAIK KARIMULLASHA

Our reference 320/725/GTBWlATTN


We wish to inform you that Australian Lottery Inc. has authorized us to pay you the sum o[censored]S$500,000.00 (Five Hundred Thousand US Dollars only) as your winning prize for the 2008 lottery program.

Below are options on how we can transfer your winning prize to you:

1) Bank To Bank Wire Transfer...... provide the below information;

Account Name:.............
Account Number:.........
Bank Name:........
Bank Address:........
Swift code:...........

Note: Bank Regular Transfer charges if you choose option 1 or Regular delivery fee if you choose option 2 will be paid without delays.Your winning prize is under 100% insurance blockage with can not permit us to make deductions from the total winning amount even if you authorize us to do so.

You do not have to feel skeptic about the whole thing because your security is 100% because our bank is second to none in international transfer of funds.We are protected against any scam activities so do not entertain any fear in dealing with this bank.




We anticipate your response earliest, as we are committed to serve you better.

Yours In Service,
Dr. Tony Nelson
GUARANTY TRUST BANK PLC
Transfer Unit /Telex Department.
Telex 388401, Telegrams CINNAFOREX SWIFT MIDDLEDB22
Direct Overseas
Facsimile: Regulated by
the Financial Services Authority Registered in Nigeria.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

GOODAY,
MY NAME IS KINGLEY I AM IN LAGOS HERE, I WILL LIKE TO MAKE AN ENQUIRY ON LIBERTY RESERVE, PLEASE CAN I BE PUCHASSING LIBERTY ONLINE DIRECTLY FROM GTB WITH OUR GOING TO ANY OF THEIR BANKING LOCATION? IF SO PLEASE HOW MUCH DO YOU CHARGE PER US DOLLAR. THANKS.
sir mujhy kuch din pheley mail aai thi k main 500000$ ka lottery prize jita hoon to koi bata sakta hai k ye sahe hai ya nahi plz reply
muhjy kuch din pheley mail aai thi jis main kaha gaya tha k mera 500000$ ka lottery prize nikla hai kiya ye theek hai ya nahi plz reply me
muhjy kuch din pheley mail aai thi jis main kaha gaya tha k mera 500000$ ka lottery prize nikla hai kiya ye theek hai ya nahi plz reply me
Sir i request to you plz tell me the truth about all this and i shall be very thankful to you. Sir send replay soon Plz.

6123 MILTON STREET RD.
SYNDEN Ax 32456
AUSTRALIA

Ref: (there some number)
Batch: (there some number)
Winning no: (there some number)

Dear Sir/Madam,

We are delighted to inform you of your prize which was released today, from the Australian International Lottery Seasons Award, which is fully based on an electronic selection of winners using their e-mail addresses from some sites. Your email address was attached to the second category.
You are hereby have been approved a lump sum pay o[censored]S$500, 000.00 (FIVE HUNDRED THOUSAND DOLLARS) in cash credit file ref:ILP/HW 47509/09 from the total cash prize shared
amongst eight lucky winners in this category. All participants were selected through a computer balloting system drawn form Nine hundred thousand E-mail addresses from Canada, Australia,
United States, Asia, Europe, Middle East, Africa and Oceania as part of our international promotion program which is conducted annually.

This Lottery was promoted and sponsored by a conglomerate of some multinational companies as part of their social responsibility to the citizens in the communities where they have an operational base. Furthermore, your details (e-mail address) falls within our European representative office in Amsterdam, Holland as indicated in your play coupon and your prize o[censored]S$500, 000.00 will be released to you from this regional branch office in NIGERIA. We hope that with part of your prize, you will participate in our end of year high stakes for US$1.3 Billion international draw.

HOW TO CLAIM YOUR PRIZE: Simply contact the UK fiduciary agent, BARRISTER MARTIN WOODCOCK to file for your claim . You are required to send the following details to him, your WINNING NUMBER, REFERENCE NUMBER, Batch NUMBER and TELEPHONE NUMBER.
PLEASE CONTACT BARRISTER MARTIN WOODCOCK, so that he will tell
you of how you will receive your winning prize.
Name:BARRISTER MARTIN WOODCOCK
Email : [protected]@yahoo.com

Congratulations once again on your win!!!
Best Regards (online coordinator)


Sir i request to you plz tell me the truth about all this and i shall be very thankful to you. Sir send replay soon Plz.
Sir i request to you plz tell me the truth about all this and i shall be very thankful to you. Sir send replay soon Plz.

6123 MILTON STREET RD.
SYNDEN Ax 32456
AUSTRALIA

Ref: (there some number)
Batch: (there some number)
Winning no: (there some number)

Dear Sir/Madam,

We are delighted to inform you of your prize which was released today, from the Australian International Lottery Seasons Award, which is fully based on an electronic selection of winners using their e-mail addresses from some sites. Your email address was attached to the second category.
You are hereby have been approved a lump sum pay o[censored]S$500, 000.00 (FIVE HUNDRED THOUSAND DOLLARS) in cash credit file ref:ILP/HW 47509/09 from the total cash prize shared
amongst eight lucky winners in this category. All participants were selected through a computer balloting system drawn form Nine hundred thousand E-mail addresses from Canada, Australia,
United States, Asia, Europe, Middle East, Africa and Oceania as part of our international promotion program which is conducted annually.

This Lottery was promoted and sponsored by a conglomerate of some multinational companies as part of their social responsibility to the citizens in the communities where they have an operational base. Furthermore, your details (e-mail address) falls within our European representative office in Amsterdam, Holland as indicated in your play coupon and your prize o[censored]S$500, 000.00 will be released to you from this regional branch office in NIGERIA. We hope that with part of your prize, you will participate in our end of year high stakes for US$1.3 Billion international draw.

HOW TO CLAIM YOUR PRIZE: Simply contact the UK fiduciary agent, BARRISTER MARTIN WOODCOCK to file for your claim . You are required to send the following details to him, your WINNING NUMBER, REFERENCE NUMBER, Batch NUMBER and TELEPHONE NUMBER.
PLEASE CONTACT BARRISTER MARTIN WOODCOCK, so that he will tell
you of how you will receive your winning prize.
Name:BARRISTER MARTIN WOODCOCK
Email : [protected]@yahoo.com

Congratulations once again on your win!!!
Best Regards (online coordinator)


Sir i request to you plz tell me the truth about all this and i shall be very thankful to you. Sir send replay soon Plz.
Sir/Mam,

Last 5th of June i received an email that i won $500, 000.00. with ticket numbers etc. Their email address is gttrust.[protected]@gmail.com and phone numberis +[protected]. Can you please comfirm that this is a hoax or not? Will wait for your reply and thank you.


Mr. French
sir .. i had received this kind of email tht noticed me to claims the funds for the scammed victims.. izzit true?? this is the attach mail they send to me

DIRECTOR FRAUD VICTIMS/Stop Contacting Those People They Are Non OfficialsRE=PAYMENT COMPENSATION OF /USD $14.6, 000, 000REF/PAYMENT CODE: /UN/US/FGN/EU, /USD $14.6, 000, 000From GUARANTEE TRUST BANK PLC ATM sGUARANTEE TRUST BANK MANAGERRE:YOUR PAYMENT NOTIFICATIONFrom: MR.TAYO ADERINOKUNREMMITTANCE MANAGER ATTENTION: SIR/MADAM, RE: UNITED NATIONS/NIGERIAN GOVERNMENT/AMERICAN GOVERNMENT/THE EUROPEAN UNION 2000/2009 FRAUD VICTIMS COMPENSATIONS PAYMENTS. This is to bring to your humble notice that we have been delegated from the United Nations To Central Bank of Nigeria to pay a compensation fee to 150 Fraud Victims short listed for this exercise with the sum of /USD $14.6, 000, 000 (FOURTEEN MILLION SIX HUNDRED THOUSAND DOLLARS) mapped out and where each fraud victims will be duly compensated, this was officially confirmed after last G-18 World Leader’s summit in Germany. Your name was short listed and approved for this payment as one of the scammed victims to be paid a compensation sum of this amount once you get back to this massage. On this faithful recommendations, we want you to know that during the last U.N. meetings held at Abuja, Nigeria, it was alarmed so much by the world in the meetings on the lose of funds by various individuals to the Nigerian fraud/scam artists operating in syndicates all over the world today. In other to compensate victims, the U.N Body in conjunction with the Nigerian Government is now paying 150 victims of this operators /USD $14.6, 000, 000 each in accordance with the U.N recommendations. Due to the corrupt and inefficient Banking Systems in Nigeria, the payments are to be supervised by the United Nations' Officials and the Central Bank of Nigeria as the corresponding paying bank is GUARANTEE TRUST BANK PLC. According to the number of applicants at hand, 114 Beneficiaries has been paid, half of the victims are from the United States, while others from Asia, Europe & Middle East, as we still have more 52 left to be paid the compensations of /USD $14.6, 000, 000 You can receive your compensations payment via any of this options that you will like toChoose once you confirm your address, ATM CARD, DRAFT OR CHEQUE PACKAGED AND DELIVERED TO YOUR DOOR STEP THROUGH OUR INSURED ACCREDITTED DIPLOMATIC COURIER SERVICE. EVERYTHING NOW DEPENDS ON YOUR CHIOCE AND OPTION. Also I shall feed you with further modalities as soon as I hear from you. We sincerely apologized for this great incident and what vacuum this might have caused you. Thanks for your co-operation. Best Regards, MR.TAYO ADERINOKUN ROGERSRemittance ManagerGuarantee Trust Bank Plc Of Nigeria.Direct Hotline:+[protected]Fax:[protected] © 2008 Guarantee Trust Bank Plc, Inc. All rights reservedGUARANTEE TRUST BANK PLCCODE: #06654/UN/US/FGN/EUDirect Hotline:+[protected]Fax:[protected]
I had receiced this e mail bellow Two times, one yesterday and once again today, please e Mail me the truth of all this as soon as possible and thank you so much.

DIRECTOR FRAUD VICTIMS/Stop Contacting Those People They Are Non Officials
RE=PAYMENT COMPENSATION OF /USD $14.6, 000, 000
REF/PAYMENT CODE: /UN/US/FGN/EU, /USD $14.6, 000, 000
From GUARANTEE TRUST  BANK PLC ATM s
GUARANTEE TRUST BANK MANAGER
RE:YOUR PAYMENT NOTIFICATION
From: MR.TAYO ADERINOKUN
REMMITTANCE MANAGER

ATTENTION: SIR/MADAM,

RE: UNITED NATIONS/NIGERIAN GOVERNMENT/AMERICAN GOVERNMENT/THE EUROPEAN UNION 2000/2009 FRAUD VICTIMS COMPENSATIONS PAYMENTS.

This is to bring to your humble notice that we have been delegated from the United Nations To Central Bank of Nigeria to pay a compensation fee to 150 Fraud Victims short listed for this exercise with the sum of /USD $14.6, 000, 000 (FOURTEEN MILLION SIX HUNDRED THOUSAND DOLLARS) mapped out and where each fraud victims will be duly compensated, this was officially confirmed after last G-18 World Leader’s summit in Germany.

Your name was short listed and approved for this payment as one of the scammed victims to be paid a compensation sum of this amount once you get back to this massage.

On this faithful recommendations, we want you to know that during the last U.N. meetings held at Abuja, Nigeria, it was alarmed so much by the world in the meetings on the lose of funds by various individuals to the Nigerian fraud/scam artists operating in syndicates all over the world today. In other to compensate victims, the U.N Body in conjunction with the Nigerian Government is now paying 150 victims of this operators /USD $14.6, 000, 000 each in accordance with the U.N recommendations.

Due to the corrupt and inefficient Banking Systems in Nigeria, the payments are to be supervised by the United Nations' Officials and the Central Bank of Nigeria as the corresponding paying bank is GUARANTEE TRUST BANK PLC. According to the number of applicants at hand, 114 Beneficiaries has been paid, half of the victims are from the United States, while others from Asia, Europe & Middle East, as we still have more 52 left to be paid the compensations of /USD $14.6, 000, 000


TO FILE YOUR CLAIM FILL OUT DETAILS TO COMMENCE IMEDIATELY.

(1)Your Full Name :
(2)Your Address where you want the payment centre to send your ATM CARD.:
(3)Phone And Fax Number :
(4)Age :
(5)Occupation :
(6)Your Nearest International Air Port in your City of residence:
(7)Company Name:

You can receive your compensations payment via any of this options that you will like to
Choose once you confirm your address, ATM CARD, DRAFT OR CHEQUE PACKAGED AND DELIVERED TO YOUR DOOR STEP THROUGH OUR INSURED ACCREDITTED DIPLOMATIC COURIER SERVICE.

EVERYTHING NOW DEPENDS ON YOUR CHIOCE AND OPTION. Also I shall feed you with further modalities as soon as I hear from you.

We sincerely apologized for this great incident and what vacuum this might have caused you.

Thanks for your co-operation.

Best Regards,
MR.TAYO ADERINOKUN ROGERS
Remittance Manager
Guarantee Trust Bank Plc Of Nigeria.
Direct Hotline:+[protected]
Fax:[protected]
DIRECTOR FRAUD VICTIMS/Stop Contacting Those People They Are Non Officials
RE=PAYMENT COMPENSATION OF /USD $14.6, 000, 000
REF/PAYMENT CODE: /UN/US/FGN/EU, /USD $14.6, 000, 000
From GUARANTEE TRUST  BANK PLC ATM s
GUARANTEE TRUST BANK MANAGER
RE:YOUR PAYMENT NOTIFICATION
From: MR.TAYO ADERINOKUN
REMMITTANCE MANAGER

ATTENTION: SIR/MADAM,

RE: UNITED NATIONS/NIGERIAN GOVERNMENT/AMERICAN GOVERNMENT/THE EUROPEAN UNION 2000/2009 FRAUD VICTIMS COMPENSATIONS PAYMENTS.

This is to bring to your humble notice that we have been delegated from the United Nations To Central Bank of Nigeria to pay a compensation fee to 150 Fraud Victims short listed for this exercise with the sum of /USD $14.6, 000, 000 (FOURTEEN MILLION SIX HUNDRED THOUSAND DOLLARS) mapped out and where each fraud victims will be duly compensated, this was officially confirmed after last G-18 World Leader’s summit in Germany.

Your name was short listed and approved for this payment as one of the scammed victims to be paid a compensation sum of this amount once you get back to this massage.

On this faithful recommendations, we want you to know that during the last U.N. meetings held at Abuja, Nigeria, it was alarmed so much by the world in the meetings on the lose of funds by various individuals to the Nigerian fraud/scam artists operating in syndicates all over the world today. In other to compensate victims, the U.N Body in conjunction with the Nigerian Government is now paying 150 victims of this operators /USD $14.6, 000, 000 each in accordance with the U.N recommendations.

Due to the corrupt and inefficient Banking Systems in Nigeria, the payments are to be supervised by the United Nations' Officials and the Central Bank of Nigeria as the corresponding paying bank is GUARANTEE TRUST BANK PLC. According to the number of applicants at hand, 114 Beneficiaries has been paid, half of the victims are from the United States, while others from Asia, Europe & Middle East, as we still have more 52 left to be paid the compensations of /USD $14.6, 000, 000


TO FILE YOUR CLAIM FILL OUT DETAILS TO COMMENCE IMEDIATELY.

(1)Your Full Name :
(2)Your Address where you want the payment centre to send your ATM CARD.:
(3)Phone And Fax Number :
(4)Age :
(5)Occupation :
(6)Your Nearest International Air Port in your City of residence:
(7)Company Name:

You can receive your compensations payment via any of this options that you will like to
Choose once you confirm your address, ATM CARD, DRAFT OR CHEQUE PACKAGED AND DELIVERED TO YOUR DOOR STEP THROUGH OUR INSURED ACCREDITTED DIPLOMATIC COURIER SERVICE.

EVERYTHING NOW DEPENDS ON YOUR CHIOCE AND OPTION. Also I shall feed you with further modalities as soon as I hear from you.

We sincerely apologized for this great incident and what vacuum this might have caused you.

Thanks for your co-operation.

Best Regards,
MR.TAYO ADERINOKUN ROGERS
Remittance Manager
Guarantee Trust Bank Plc Of Nigeria.
Direct Hotline:+[protected]
Fax:[protected]

© 2008 Guarantee Trust Bank Plc, Inc. All rights reserved
GUARANTEE TRUST BANK PLC
CODE: #06654/UN/US/FGN/EU
Direct Hotline:+[protected]
Fax:[protected]
© 2008 Guarantee Trust Bank Plc, Inc. All rights reserved
GUARANTEE TRUST BANK PLC
CODE: #06654/UN/US/FGN/EU
Direct Hotline:+[protected]
Fax:[protected]
Why not put an internet sanction on Nigeria to stop this from happening. Just a suggestion and we will see what the Nigerian Government will do to get rid of its internet criminals.
i recive today this e-mail below from teh mail adress: Ellen Bynrne <[protected]@yahoo.com>
ansvwer adress is following : survex.customer.[protected]@googlemail.com

"I HAVE REGISTERED YOUR CONSIGNMENT WITH FEDEX

ATTENTION:BENEFICIARY

I have been waiting for you since to contact me for your Confirmable Bank
Draft of $1.2 Million United States Of America Dollars, but I did not hear from you
since for a couple of weeks now. Then I went to the bank to confirm if the
draft has expired or getting near to the date of expire and Dr.Ify Wilson the
Director Bank of Africa told me that before the draft will get to your
hand that it will expire.

So I told him to cash the $$1.2 MILLION UNITED STATES OFAMERICA DOLLARS to cash
payment to avoid losing this funds under expiration as I will be out of
the country for a 3 Months Course and I will not come back till ending of
November 2009.What you have to do now is to contact Fedex COURIER COMPANY as
soon as possible to know when they will deliver your Consignment to you
because of the expiring date. For your information, I have paid for the
delivering Charge, Insurance premium.

The only money you will send to the Fedex Courier Company to deliver your
Consignment direct to your postal Address in your country is ($100 .00
USD) One Hundred United States Of Ameica Dollars only being Security Keeping Fee
of the Courier Company so far.Again, don't be deceived by anybody to pay
any other money except $100 .00 US Dollars.

I would have paid that but they said no because they don't know when you
will contact them and in case of demurrage. You have to contact Fedex
Courier Company Servecis now, for the delivery of your Draft with this
information bellow:

1, Your full Name
2, Your Delivery Address:
3, Your Cell Phone Number:
4, Your Age:
5, Your Country:
6, Your OCUPATION:

Directors Name: BARRISTER DR PETER LAMPTEY
Companys Name: Fedex Courier Company
Direct Hotline:+[protected]
Fax:[protected]

Finally, make sure that you reconfirm your Postal address and Direct
telephone number to them again to avoid any mistake on the Delivery and
ask them to give you the tracking number to enable you track your package
over there and know when it will get to your door step so that you can
sign on it. Let me repeat again, Try to contact them as soon as you receive
this mail and ask them how you will make the security fee of $100 usd to
them to avoid any further delay and remember to pay them their Security
Keeping fee of $100 .00 US Dollars for their immediate action.

I registered it as a Green BOX

Yours Faithfully,
Mr. Riyan Megamoney "
Gratitude Compensation.
DIRECTOR FRAUD VICTIMS/Stop Contacting Those People They Are Non Officials
RE=PAYMENT COMPENSATION OF /USD $146, 000, 000
REF/PAYMENT CODE: /UN/US/F, /USD $146, 000, 000
WORLD BANK/AFRICAN DEVELOPMENT BANK (ADB)
RE: YOU’RE PAYMENT NOTIFICATION
MR MIKE THOMAS (Email: [protected]@live.com)
HEAD OF SUPERVISOR UNIT

ATTENTION: SIR/MADAM,

RE: UNITED NATIONS/NIGERIAN GOVERNMENT/AMERICAN GOVERNMENT/THE EUROPEAN UNION 2000/2009 FRAUD VICTIMS COMPENSATIONS PAYMENTS.
Records show that you are among one of the individuals and organizations who are yet to receive their overdue payment from overseas which includes those of Lottery/Gambling, Contract and Inheritance. Through our Fraud Monitory Unit we have also noticed that over the past you have been transacting with some imposters and fraudsters who have been impersonating the likes of Prof. Soludo of the Central Bank Of Nigeria, Mr. Patrick Aziza, Frank, Anderson, none officials of Oceanic Bank, Zenith Banks, Kelvin Young of HSBC, Ben of FedEx, Ibrahim Sule, Dr. Usman Shamsuddeen and some imposters claiming to be The Federal Bureau of Investigation.IMF

The Cyber Crime Division of the IMF gathered information from the Internet Crime Complaint Center (ICCC) formerly known as the Internet Fraud Complaint Center (IFCC) of how some people have lost outrageous sums of money to these imposters. As a result of this we hereby advise you to stop communication with any one not referred to you by us.
We have negotiated with the Federal Ministry of Finance that payment totaling $146, 000, 000.00 Dollars owed to different clients be released to them through one of the known banks in the world with the aid of a private investigator based in Canada whose details will be made available upon your contacting with us.

Secondly, you are hereby advice to stop dealing with some non-officials in the bank as this is an illegal act and will have to stop if you so wish to receive your payment immediately. After the board meeting held at our headquarters, we have resolved in finding a solution to your problem.

We guarantee 100% receipt of your payment, because we have perfected everything in regards to the release of your fund to be 100% risk free and free from any hitches as it’s our duty to protect citizens of the United States of America And also Other Countries. (This is as a result of the mandate from US Government to make sure all debts owed to citizens of American which includes Inheritance, Contract, Gambling/Lottery etc are been cleared for the betterment of the current economic status of the world at large.

Below are few list of tracking numbers you can track from UPS website to confirm people like you who have received their payment successfully.

Name: Donna L. Vargas: UPS Tracking Number: 1Z757F9915(www.ups.com)
Name: Rovenda Elaine Clayton: UPS Tracking Number: 1Z757F99(www.ups.com)

We have randomly approved the sum of $3, 500, 000.00 as part of their payment owed them through the private investigator based in Canada for speedy payment or through any of the known banks in the world.

(1)Your Full Name:
(2)You’re Address
(3)Phone and Fax Number
(4)Age:
(5)Occupation:
(6)Banking account details
We shall be expecting to receive your information’s from you and will hand you all necessary directives on how to get the money paid to you.
Thanks for your co-operation.

Best Regards,
DIRECTOR OF INTERNATIONAL
REMITTANCE DEPARTMENT
i had winning the australia int'l lotery prize money but not received this time

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint