[Resolved]  Gujarat Travels, Ahmedabad (Private Bus Operator) — Not keeping the commitment and poor service

Address:Ahmedabad, Gujarat

I had booked a ticket for 5 members of my family from Mount Abu to Ahmedabad on 28th October 2011, in a Gujarat travels, a private operator's AC coach.When we entered the coach I discovered that one of the seats which I booked was out of order and defective , it had tilted to one side.When I complained to the conductor I was told that the entire bus is booked and they are helpless to provide me an alternative seat.

On the same bus, initially we were supposed to be dropped at Vishala Bus stand, ahmedabad being the last stop.Midway the conductor told that the bus will go the Vadodara and will drop all Ahmedabad passengers to Naroda which is a far off suburb of Ahmedabad .From this place one would need a taxi or an alternative transport to reach main city after spending additionally about Rs 300-400 from the pocket.When travellers protested that they would go to Vishala bus stand instead ,being near to their residence and convinient, as were promised,the conductor and the bus driver kept a mum after sensing the trouble. After some time they stopped the bus mid way and said that the bus had developed some defect and would need about an hour or even more to get repaired and pretended to repair the bus.They offered that the Ahmedabad bound passengers can board their another bus which was Non AC ,coming from behind if they want or else wait till the bus gets repaired.Many passengers bound to Vishala bus stop Ahmedabad boarded the second bus without any choice.After about 15 minutes what we saw the same bus coming behind and overtook us and we undersood the plot that the bus getting defected and efforts to repair it was a ploy to befool the passengers as the operator wanted to divert the bus to Vadodara for some of their reason or the other.

This is purely a case of false committment to passengers.
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Aug 13, 2020
Complaint marked as Resolved 
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When we go to their office for booking from mount Abu to Ahmedabad, they say that bus get Ahmedabad via Ambaji. But bus does not reach Ambaji and drive on palanpur highway. When we ask driver about Ambaji, he told me that i drive bbus thats why i know about traffic and road. They have lake of communication and not serious about it. They give lot od excuses regarding it. When we call about it on manager, he say that our route is change. I told him that if your route is change then why you should not aware to customer and get excuses?
I had my bad experience yesterday I was travelling from Surat to Mumbai pickup location was from Sardar Market when I called them to inquire about the bus status they requested me to please come down to Kadodara NH8 to save their time being a single passenger and at the same time it was promised that they will pay back the Auto Charges . late night I reserved one auto which dropped me on Kadodara and charged me 300 Rs. from Sardar Market being late night plus 13 km distance. While I asked the driver to pay back the money he did not replied at least for 3 times and when asked him please let me know clearly if you are going to pay or not. Our rate is 100 only which is a big cheating first of all they should pickup the passenger from scheduled pickup point else should make their own arrangement. Rather than cheating with customer. The inside of bus it was stinking will never recommend to any one.

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    1,Medicine Market,Paldi Cross Road,Opposite Shefali Centre, Paldi Rd, Paldi, Ahmedabad, Gujarat, India - 380015
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