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[Resolved]  HALLMARK LIFT — DEFECTIVE HALLMARK LIFT

IN MY BUILDING (GREEN TOWER ANDHERI WEST, MUMBAI) BUILDER HAS INSTALLED 4 HALL MARK MADE LIFTS IN 4 WINGS. IT DOES NOT HAVE BACK UP GENERATOR. EVERY DAY SOMEONE GETS STUCK. EVERY DAY ATLEAST ONE OF THE LIFTS GOES OUT OF ORDER OR GETS STUCK UP IN BETWEEN OR BASEMENT FLOOR. SINCE NO SOCIETY IS YET FORMED BY DEVELOPER, PROPOSED SOCIETY REPRESENTING FLAT OWNERS HAVE MADE REPEATED COMPLAINTS TO BUILDER AND HALL MARK COMPAY. BUILDER HAS BEEN REPEATEDLY ASKED TO REPLACE THE LIFTS. AT HIS INSTANCE, SEVERAL TIMES ENGINEERS FROM HALLMARK COMPANY VISITED AND MADE SOME REPAIRS, REPLACEMEN OF PARTS ETC., BUT ALL LIFTS CARRY ON WITH SAME OLD DEFECTS. BOTH BUILDER AND HALL MARK COMPANY ARE REFUSING TO REPLACE THE LIFTS, AS BUILDER IS NOT INTERESTED IN INCURRING MORE EXPRENSES IN VEIW OF THE FACT THAT HE HAS ALREADY SOLD ALL THE FLATS IN THE BUILDING. BUT ONLY INTERESTED IN MANAGING THE OUTGOINGS OF THE BUILDING OUT OF THE MAINTENCE CHARGES BEING COLLECTED FROM FLAT OWNERS EVERY MONTH. I REQUEST YOU TO FORWARD THIS COMPLINT TO HALL MARK COMPANY, ASKING THEM TO REPLACE ALL THE FOUR LIFTS IN OUR BUILDING.
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Complaint marked as Resolved Aug 14, 2020
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