[Resolved] Hathway — non refund of deposit money

[Resolved] Hathway — non refund of deposit money

R RAJAT KALIA from Delhi, Delhi

I, Rajat Kalia S/o AVM VN Kalia VSM, resident of 94 Lodhi Estate, Lodhi Road, New Delhi, was a subscriber of Hathway Internet Connection in Bangalore. I have surrendered my connection and deposited back the modem on 29 Jun 09 as I have shifted due to the nature of my job. As per the policy, the company has to refund the initial deposit of Rs 1000/- (One Thousand only) paid be me. However, the same has not been done till date. I have contacted Customer Care of Hathway (Tel No 080 –[protected] numerous times, but unfortunately, nothing positive had happened. Certain occasions the Client Service Executive has give me compliant numbers (3343977 on 02 Sep 09, 3364172 on 10 Sep 09, 3480432 on 09 Oct 09). I have tried to contact Nodal Officer Mr Satish Kumar on Mobile No [protected] (details of Nodal Officer as displayed on Hathway Site), however failed to do so because he never answered to my calls. On 09 Oct 09, while lodging complaint again on Customer Care (Complaint No 3480432 on 09 Oct 09), I informed the Customer Care Executive that I am proceeding to lodge a formal complaint against the company at appropriate forum. The customer care executive promised me that they will send the amount to me (as he used to promise always whenever I lodge the complaint). However, till date I am not in receipt of the same Place: New Delhi Date: Oct 09 (Rajat Kalia) Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nishant joshi

from Noida, Uttar Pradesh

Hathway — Non Refunding of Money

Hi, Hathway is a big cheater, and its staff is full of thieves, I had applied for their internet setup, and paid the amount by Cheque in advance. After two weeks of continuas follow-ups, I was told that, Hathway can’t setup internet services in my apartment, and at the same time, I was also told that my money would be given back to me. But till now I am just calling up these guys, I also have sent the mail to their Nodal officer, but still I haven’t got my money back.

Surprisingly, these guys never say ‘No’ to my request, and each time, I get an assurance that my money would be given back to me in 2-3 days. But its already 2 months, but still these people do not care. I think, Looting public money has become a practice in Hathway.

I just want to warn new subscribers to be aware of them and don’t give them any advance money, else these people will definitely won’t think twice in robbing you of your advance.
Thanks
Nishant

sadashiv gaikwad

from Mumbai, Maharashtra

hathway internet is big cheater & no one solving costmer problem i am sending four email for terminating my connection and refund my balance but yet not given