[Resolved]  Hathway — non refund of deposit money

I, Rajat Kalia S/o AVM VN Kalia VSM, resident of 94 Lodhi Estate, Lodhi Road, New Delhi, was a subscriber of Hathway Internet Connection in Bangalore. I have surrendered my connection and deposited back the modem on 29 Jun 09 as I have shifted due to the nature of my job. As per the policy, the company has to refund the initial deposit of Rs 1000/- (One Thousand only) paid be me. However, the same has not been done till date. I have contacted Customer Care of Hathway (Tel No 080 –[protected] numerous times, but unfortunately, nothing positive had happened. Certain occasions the Client Service Executive has give me compliant numbers (3343977 on 02 Sep 09, 3364172 on 10 Sep 09, 3480432 on 09 Oct 09). I have tried to contact Nodal Officer Mr Satish Kumar on Mobile No [protected] (details of Nodal Officer as displayed on Hathway Site), however failed to do so because he never answered to my calls. On 09 Oct 09, while lodging complaint again on Customer Care (Complaint No 3480432 on 09 Oct 09), I informed the Customer Care Executive that I am proceeding to lodge a formal complaint against the company at appropriate forum. The customer care executive promised me that they will send the amount to me (as he used to promise always whenever I lodge the complaint). However, till date I am not in receipt of the same

Place: New Delhi
Date: Oct 09 (Rajat Kalia)
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


Hathway — Non Refunding of Money

Hi, Hathway is a big cheater, and its staff is full of thieves, I had applied for their internet setup, and paid the amount by Cheque in advance. After two weeks of continuas follow-ups, I was told that, Hathway can’t setup internet services in my apartment, and at the same time, I was also told that my money would be given back to me. But till now I am just calling up these guys, I also have sent the mail to their Nodal officer, but still I haven’t got my money back.

Surprisingly, these guys never say ‘No’ to my request, and each time, I get an assurance that my money would be given back to me in 2-3 days. But its already 2 months, but still these people do not care. I think, Looting public money has become a practice in Hathway.

I just want to warn new subscribers to be aware of them and don’t give them any advance money, else these people will definitely won’t think twice in robbing you of your advance.
hathway internet is big cheater & no one solving costmer problem i am sending four email for terminating my connection and refund my balance but yet not given

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View Full Information