Hathway — No Customer Care, No Help Desk
My user Code is 360426 & I am using 1024 Kbps Expressway Plan (1Mbps). It is 4 Months Prepaid Plan and Download limit is upto 4 GB. In this Plan the download speed must be 1024/8=128, but my download speed is below 6 Kbps. I call in Customer Care for this problem, but I think there is No Customer Care, No Help Desk to solve your problem.
Everytime their helpdesk executive said that sir here is ok, our server shows your speed is good. This time their helpdesk executive said that, there is must be problem in your PC sir. They don't want to check their connection setup because I think they don't know how to solve this problem.
No aggresive response given by Help Desk Executive yet.
No Customer Care...No Helpdesk...No Service
this is the fact about Hathway.
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+91 22 2600 XXXX
"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054