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Hathway Internet — poor service

I am using Hathway internet connection from past couple of years as a regular user

My account no is 690043 (Thane). I am using Ultra 512 Plan.

From last 15 day's my internet is not working properly, i have complain to Hathway too many time but they are not giving proper response to me and when i call to customer care they put my phone on hold for few minutes and then disconnect the phone.
Yesterday (16/09/2012) i called 6 time but they didn't give proper response one person told to me that your net is working fine another told it is showing offline at server. when i said i want to talk to senior person they just disconnect the phone in one min.

my complain no. 7336732
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

before expiry date ,i have called them several times regarding renewal of my a/c.they did not take proper action.finally they disconnected my service without prior information.now i have lost my outstnding download limit.when i consulted them they behaved badly and rejected my request.due to their irrespomsibility i lost lot of money
dear balu,

Hathway is meant for corporate users and not for individual, second they check their feasibility to provide the local area where you resides. whenever they think that in your locality there is no more business aspects they discontinue or forfeit there present customers facility. so don't bother about their rude behavior. Just stop wondering towards them and take MTNL's or BSNL's TriBand or DataOne service respectively, it will definitely fulfill your requirements. The only way to discourage Hathway is kick-off their membership or subscription and encourage other ISPs (except Airtel Broadband and Tata Indicom).
My internet is too slow and I sent several mails regarding it but no response from your side. I am a regular customer of hathway even though I subscribe for 256 kb/sec but my actual speed is less than 100 kb/sec, my account no is 204839. new liteway 6 GB
HAthway Hyderabad SUCKS! The worst ever company providing internet services in Hyderabad. Half cooked technical people and the worst customer care call center in India probably.

I had some recurring problems in my connectivity and I had made complaints. They promised to send people but failed. They asked me to go to the local branch and I did so. They said that I had just one complaint placed the previous day and that the problem would be solved. It didn't. Which means that the call center people have failed to register my complaints earlier, or are avoiding in order to tell me that it is me who is at fault.

No one picks up the phone at the call centre and it is so made up. The wait time is always 26 seconds and after 3 minutes the phone automatically disconnects. In fact I have spent more money on their IVR than calling up my parents.

On wanting to disconnect, they offer me no refund since it is a pre-paid account, but would take away their modem since that was free. Now, I am not using the internet, and I cannot disconnect too! This nonsense is mentioned nowhere in the receipts bills I have received for my connectivity.

In india I guess customer service has a long way to go. We are left at the mercy of these unprofessional services who promise the world but squeeze you once you are in.

I want a refund as I hacve hardly used 1/7th of my limit and I am unable to use the rest.
my compliaints morethen 25 time notworking please feel

Hathway — poor internet connection, and service

Hi,

Never go for hathway internet connection, poor customer service.
Their technical people don't have any knowledge to fix a problem when the problem arises.

I have got a network connection from hathway for about 15days back of 128 kbps unlimited plan.
The network was very slow, i was getting less than 20kbps speed. after 5 days suddenly there was some problem in the signal so i was not getting any signal for the network, i have given a compliant and so called "technical people" are still working. still it is not resolved( it is almost 10 days is over), every day i call the Customer case thy say it will be fixed by today. I have called at least some 30 times in this 10 days to get this resolved, still not resolved.

So what i want to say is:
hathway is cheaper.. but if we calculate the no of days the network works and the amount of money we spend on the calling customer care, it will be "double costlier" than that of the tata indicom/ airtel's cost.

This is what i have learned about Hathway.

So please avoid Hathway, otherwise you will experience the same.

Can any body tell me what is the process to complain the same to consumer forum.
the complaint is absolutely valid. Hathway is evidently the worst internet service provider. Though the plan seems to be cheap and attractive, but overall checking the connectivity speed we get, the no. of days internet works, and no. of calls made to get service from service provider makes it a most expesive affair. I WOULD NEVER RECOMMEND HATHWAY INTERNET SERVICE TO ANYBODY
Pls mail me user name and password
My a/c no.555884.as I'm facing speed
Problem and file sending problem
Yes. You are absolutely right. Once hathway gets payment they forget about customers.
I was using one hathway connection in Bangalore. I wanted to shift it to my new place and called
59 times to customer care. Eachtime they say by end of next day they will shift my connection.
It had been 1.5 month. Still nothing!!

I want to escalate the matter to their superior. Does anybody know any nodal officer or area manager's
mail id ? This is actually offense and very much non-professional behave !!!

Hathway — NOT GIVING REFUND OF DISCONNECTION

I START MY SERVICES ON[protected] BUT I CANT GOT PROPER SERVICES FROM HATWAY FROM THE FIRST DAY OF THE SERVICES I SEND APPLICATION FOR CLOSE MY CONECTION IN THE MONTH JUNE 2010 BUT THAT TIME EXECUTIVE GIVE COMMITEMENT THAT WE SOLVE PROBLEM IN FEW DAYS BUT NOT ANY IMPROVEMENT SO FINALLY EXECUTIVE TELL THAT U CLOSE THE CONNECTTION BCS WE CANT GIVE U PROPER SOLUTION SO I SEND AGAIN APPLICATION FOR CLOSE THE CONNECTION DUE TO NON CAPABLITY OF HATWAY TO GIVE SERVICES TO CUSTOMER ON 20TH AUG. STILL THAT DAY I CANT GOT MY REFUND PAYMENT. I PAY 5400 FOR 12 MONTHS SO PLZ HELP ME IN THIS MATTER ASAP
Hathway Internet is bakwass internet ever and ever. I told u coz this is my experience.Please disconnect immediately
would you suggest to me which internet connection i should you...

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    Customer satisfaction rating
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