[Resolved]  Hcl Laptop — HCL TOUCH poor responce

Sir

laptop which I send for repairing to Jaipur is not properly repaired in the same I mailed to HCL persons but they are not responding.

Please do whatever u can.

Regards

Naveen khandelwal

Note – This is the mail I forword to hcl office Nodia. Kindly give more guideline in this matter.

Sir,

I purchased a laptop of HCL Notebook Model no.P 993-T2060 dealer convinced me to buy HCL from Jaipur but I purchase from your Jodhpur dealer to get better services,

1. My first complaint was regarding CD WRITTER on the 20th Aug 2008 for which Nero software was re-installed, but the writer cover original plate was missing, it was replaced by different model plate. (till Today)

2. Second was regarding card reader for which when I complain, I was asked to leave laptop.

After keeping it for 15 Days, I received it with mother board changed but the touchpad right sight button not working & three caps of laptop under the screen was not on its place + a screw on the CD writer side was loose, because of damage in body.



We complain to call center / service center and received the complain no.[protected]

Laptop was again sent to jaipur on 10/02/09 as asked by your official; we received it on 18/02/2008 After 8 days. They replaced PCB set & return laptop to my distant relative who was in Jaipur. When I collected it problem was not sorted and I doubt about replacement of PCB.



The CD-Writer cover, Screw and the caps were not fitted on the laptop, and PCMCIA socket cap is missing,

Secondly they say that they do not cover these under AMC.

Now I have complained again at your toll no. according to which they say that laptop was not repaired and are asking to handover my laptop to them once again which I have already received with call status closed, and Engineer feedback check OK sign.

3. When I complain again to toll no. HCL officer saying that there is no need to give again complain no. because complain is pending. Than I ask for higher official contact no. they give me NODIA HCL office number.

When I told the problem they fell sorry and request to give some time to give complain no. which was 190209/01 by Mr.Mukesh ji and the second complain was register at NODIA 190209/11 by Mr.. Ramanand kumar 19/02/2009.

My complain id number is 190209/01 & 190209/11

And :- 230209/05 by Vinay ji on 21/02/2009
Sir i am requesting from you to solve my problem as fast as possible.

Modle – HCL NOTEBOOK

Modle No.- P9913-T2060

Serial No. -1074AX29710
Naveen Khandelwal contact No.-[protected] JODHPUR-01


[protected][protected][protected][protected]


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Today on3/3/2009



Sir I was supposed to be receiving till 28/02/2009 as committed by your engineer.

They haven’t contacted till now and when I call them up they said they nothing can be done as parts of this model is available.

Sir I request you to please replace my laptop as soon as possible.



Thanking you .

Your faithfully

Naveen khandelwal
Mobile no[protected]