Hcl Laptop — Brand New HCL Leaptop Faulty & Service centre not able to repair

Hi,

I am Puneet Sachdeva, i had purchased a latop of your company on 2nd March 2009 and the system was packed, i took it at my place and opened it and tried to start it but to my surprise i was not able to start it and neither it was getting charged also, to get it resolved i called up the person form where i purchased it, he told me that he cannot do anything in this as the system was packed and there is no guarantee i have to go to HCL service cente in green park in new delhi i still pressurised him to replace the laptop as it was a brand new laptop & why i should get iot repaired but there was no positive answer from him, then i went to service centre they told me there is problem of power button they would replace it in one day then kept the laptop and i called them up to confirm if it is repaired or not they confimed me that there is some problem in Motherborad & hard disk so i have to give them some more time to replace the things as they will get the things from company and now after four days they told me after replacing new mother borad and hard disk system is still not working and they are not able to find the problem also. i would request you to please help me in regard by replacing this laptop as it is absolutely new laptop . i hope company of your stature would take care of this as my experience with your company is very bad till date.


My laptop Details are given as under

HCL Laptop Model No:AX0G3817
SERIAL NO: C084AX203502

HCL SERVICE CENTRE JOBSHEET NO: [protected]