[Resolved]  Hcl Laptop — Defect in Laptop

I had purchased the HCl laptop on the date 26 july 2007 from M/S Mark Computers Ltd., T-2357 2nd floor, Hardhayan singh road, Karol Bagh, Delhi.

To my surprise the quality of the laptop was such that it started creating problem after 2 months of purchase only i.e in the month of the october 2007. I contacted the dealer and to more surprise and dismay that he refused to entertain the problem and said that his job is only selling of the laptop he is not bothered with the servicing part of the laptop.

Now on contacting the HCL service centre in Noida (F-1, Sector 8, Noida) on 1st october 2007 when i took the laptop to them they did something on it and said that sir it is working fine now (the slip no. is 33523). But I never expected such a great qu ality of service from the HCL. On bringing back to my place I found that the problem is still there and they had not rectified at all. ( A clear case of fraud and cheating). Here on this visit Ms. Aparna told that their was the jumper problem in one lot and your laptop belongs to that lot. My question is that when the HCL is aware of the problem why didn't recall the product at first place as the customer responsive company.

Again on bringing the problem to their notice it was finally rectified on 4th october 2007. (slip no. 163).

So, far so good but the story didn't end here. Again after a period of 2 months i.e in the month of January 2008 the same problem again repeated and the Laptop was now submitted to the HCL service centre at the Noida.

Since, this was the clear case of manufacturing defect and the fraud I would like to demand the replacement of the defective laptop being sold to me along with the compensation for the mental harrasement and the lost of time and money because of this fault of HCL. Moreover, I want the action to be taken against the dealer for his non responsiveness as per the customer laws.

I request the appropriate authorities to look into the matter for the speedy resolution of the case.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  39 CommentsShareTweet


Hi, few months before i bought a leaptop along with that i got a HCL dvd containing some softwares, games, e-books etc.
when i m trying to run that DVD it's not running and all other DVD are running easily. kindly provide me another DVD
Waiting for your response ASAP.

Akash Dubey
i have problem in my HCL laptop model no k21 pdc that it showing bios problem or sometime display is coming and not coming can u show me how to updata the bios of my notebook
have problem in my HCL laptop model no L 19 CMP that it the not working in sound,
Please send the Audio driver detail in my email
sir 2 year ago i bought hcl L19cmp notebook laptop, but is has gone virus infected, so i have formatted it. but i have't its driver. i have too problem because the driver. plz help me. give me the driver link, driver is vga(graphics), wireless, modem, and sound.. sir plz wating for reply...
i purchased my hcl laptop in june-2007. since few weeks it is showing problems in turning on and some minor problems while using it( right click does not work properly, etc.). while turning on a screen saying american megatrends appears and i have to exit it to start the laptop. as it was virus infected i formatted it yesterday and installed the drivers again. can you please tell me what is wrong with my laptop? is it a hardware defect? waiting for your reply..
sir i requesting u to please send my leaptop driver because by of my mistake my driver has lost at the time of purchasing my leaptop.
so please help me bcause its very urgent to me mainly it is too much needed at the time of formatting of my leaptop.
my leaptop serial no. is 1084AX286861, mdel P30, date of purchasing my leaptop 05-04-08, my mobile no. is this [protected], [protected]
please forward my request quickly.
thank u
sir i had purchage HCL laptop celeron processor1.5, dvd combo, 256 mb ram, 40 gb hdd etc.

after one year problem in my dvd combo.the problem is my dvd combo is not detected by bios and also not show in my computer.
but some time it is show automaticaly.

please help me what to do?

Dear Sir/Ma'am,

I have purchase a HCL laptop series K3004, I am faceing the display problem in last one month I am not work properly and suffer my work alot.So please do some thing and slove the problem ASAP.My Contact no are [protected] and [protected].

Thanks & Regards

Rahul MIttal
my name is k.surya bhaskar i am using L19 cmp hcl notebook but i don't have audio, video and wireless drivers so please solve the problem and send the drivers to my email id and my phone no [protected]
i lost my driver cd of my hcl notebook l19 can u plz give me the link from whr i can download the drivers...


my laptops part not in woking mode...

i tried my best to solve it out but no result

you are requested to solve the problems



HCL l19 NOTEBOOK — laptop is not working

Dear Sir/Mam,

Its really a big issue that i m facing the problems since the laptop is purchased from Retailer, , ,
I tried my best to recover the faults but no response even i visited HCL Care centers but they didnot solved my problems...
no the issue is that my PC is not in working mode and all the keys has problem even the On/Off button is not working...
please help me...
some of issues mentioned below

1. display disapper- dealer say RAM problem so i give it for repairing then it take1 month.
2- motherboard problem
3- again display problem
4. HDD not working properly
5. Data can't save

many more


pl send the hcl l19 cmp notebook video graphics driver .pl pl pl pl .my email id is krishna.[protected]
Dear Sir/ Madam

I have Purchased HCl laptop of model noo L19cmp with bearing serial no. as 6074AX511282.

I lost drivers CD for my laptop Please help me out in sending the software for the same to the email Id provided.
i have purchased a hcl laptop last month wat can i say i think i have bought tension and stress. coz it has got 2 GB of ram but its performance shows it has got 25 mb of ram. when ever i touch it it gets hanged i told all this to shopkeepr he formated it about ten times in just two days and afterall he said its not my work go to service center i got there they told me we will change the window it will be ok then. they did every thing but nothing happend. i asked for replacement they told me even dont think about that it cant be. i didnt understand wat is warrenty. to me its just buy laptop and throuhg ur work and run to service center two times a day. now after running for one month finally i have accepted that my money got stolen. and no one will pay it.
now anyboby wants to by that laptop only for 20000 only plz contact at [protected]
i have purchased the hcl laptop last year, the problem is, it is not showing any display on the screen even after turning on .I wanted to know the phone no. of the service center in mumbai & pune as soon as possible, & how much charge it will take.
my cell no. [protected]
I have bought a loptop in January this year since then I have visited 4 times to the HCL services center for the problem of no display. The people at the service center say that the their is some hardware problem in it and always take 4-6 days in making it. I am completely fed up with this laptop. Please tell me how can I go to the consumer court for the same as the same problem is occuring again and again.My number is [protected]
i want sound draiver for hcl notebook model no l 19 cmp please send
I had purchage a Deskstop computer pentium 4, 2 years before but I had replace UPS and DVD writer from my own expenses and now my monitor is not working so how can it be corrected.

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