[Resolved]  Hcl Laptop — motherboard damage

I, anita, purchase a HCL laptop from DiGi Life ( GARG AUOT AGENCY), Bus Stand Chowk, Bye Pass Road, Palwal(Fbd.), i purchase it on 30 th jan, 2007, vide invoce No. 258, HCL Serial No. C064AX263285 its motherboard damage in just one year, is it possible,

"Kya ek saal mein hi motherboard kharab ho jata hai"

Now co. says it cost 23, 500/- just unaffordable for me

What should i do?

Anita Singh
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi Team,

This is being to notice you that what kind of HCL Notebook service (harassment) are giving to customers / end users from HCL service center, east of Kailash, sant nagar. I am Amardeep Kaur from north Delhi has purchased the HCL laptop (p 30 model) from Authorized dealer when my HCL notebook started giving problem nobody help me to sort out! Even my authorized dealer said go to the service center as I have NO enrollment in this When I went to HCL service center (sant nagar) to give my notebook on 12 July 2008 firstly, at that time they make me wait a lot I knew that there is Motherboard problem because it got hand intermediate + display is coming in different colors as I am also IT person so I have also did all the formatting + reinstall OS etc. but still same issue but your HCL engineer said this OS problem and we will reinstall the OS .However, I said Okay they kept my laptop in service center by providing the job information no: 316. then my MBA exams got start then I would not able to collect my laptop instantly even daily My dad was calling to service center about laptop performance as per the word of Kulwinder & Manpreet the laptop is working fine & said to my dad please collect your laptop. Then on 1 – August -2008 (Friday) I went to service center to collect my laptop as usual I have to wait a lot there after requesting so many time I said to Manpreet please give my laptop as I am working person & I have to rush for my job then he consider and when he open my laptop in front of my eyes the LCD screen from LHS in circular way was broke then immediately he shutdown the laptop and Manpreet said there is some connecter loose problem please provide me 10 min I will fix it .I told to Manpreet I have seen My LCD screen was broke let ON the laptop he was denying to ON the laptop then by insisting I on the laptop and clearly saw the LCD screen was broke. Now you let me know whose fault is this. I have purchased hardly 1 month back & your service center engineer had broken my laptop. Then I called to your manger (Vivek) he was also not cooperated with us and said it’s was other laptop your laptop is okay. When I & my father were speaking to Vivek, your service engineer locked there room and changed the LCD screen with other Laptop screen. After did all these cheating they open the door and said this is your laptop now question arises here they think I am fool I cant see the mismatch Of Lcd Screen & laptop body screen color & I have seen by my own eyes. Now second thing, after a lot of conversation with Vivek, Manpreet, Kulwinder no body response in proper manner due to frustration I picked my laptop and came back then after one hour again the same problem persist i.e. hang problem again question arise? This is the service you provide to your customer after keeping laptop more than 15 days still the same issue come then what they diagnosed with my laptop? Then I called to Manpreet he said I have reinstalled the OS. Again question? I have scanned my laptop in safe mode believe me I got 180 virus (Trojan, malware, worm) if Manpreet has formatted my laptop then from where virus has come. So its indicates they did nothing with my laptop &even broken the LCD in return I get this service from HCL service center.. Third thing, Then from last two days I was trying to sort my problem by my own self but if it is hardware then I cannot do any obsession at this moment my laptop is hanging+ display in greenish color + Bluetooth is not connecting .then I got message from Manpreet tomorrow in evening that if I required any help related to Laptop I can call him without any hesitate after putting my full affords (not able to resolve issue) then tomorrow near by 10 :00 pm clock I messaged to Manpreet that may laptop is not working at all and explained above problem Now see, in morning I got message from Manpreet that Today is Friendship day so can you do friendship with me & I know your answer will be yes ? Now HCL team, you tell me this kind of service you providing to customers? Means if I have to rectify the problem then I have to do friendship with your service engineer or go outside for dating THIS is your service towards end users. I am surprise? You know, nobody has responded to my query I spoke To captain Vivek (manger) he was also bluffing my matter and spoke very badly to my dad when I complaint about your engineer service to Vivek. Now you let me know what I should do.


I am very upset with your service & the harassment /misbehave did on us by your HCL service engineer. Yesterday I spoke to your Customer care executive also, name may be shekhar hope he has also provided my incident to you. Now I have only hope from your side, HCl is the brand company then why it is not providing good service, why HCL not understand the pain of customers. Why your HCl engineers are misbehaving with us. Hoping I will get response from your side soon I would appreciate if you call me at [protected] (Delhi) & alternate email id:- [protected]@yahoo.com one more request please replace my laptop as my currently laptop is not more than 1 month old and I have all the documents + box also.



Looking forward for your kind cooperation on this critical matter.



Regards

Amardeep kaur

UTStarcom India Telecom Pvt Ltd.

7 Th floor, Signature tower – B,

South city-1, Gurgoan

Mob: - [protected]

Landline: - +[protected]
Hi
Iwas purchase HCL Leaptop 7 (seven months) back, with preloades VISTA,
Now I unable to Load XP, How can i over come this problem
hi sir,
well i had bought a p19 model laptop of your company from microzone sec-20 chandigarh.i have bought it i r back..but now it started giving problems to me.i had also consulted the dealer and your service centre in sec-22c chd.but they gave no response..i m very much disappointed from your services..i m also from IT field and I had tried a lot so that my laptop becomes in working condition but of no use.the basic problem with it is in its display card.i had also extended the warrant under your scheme in which i had to pay 2500/;+tax..sir i m facing a lot of problem.my whole work comes to halt .sir i have never expected such kind of harrasment from your company as i had heard a lot about your international company..hope you will reply to my mail and take some steps
regards
ashima
h.no.-3148
sec-37d
chd
contact number-[protected]
sir,
actually my motherboard cd hasbeen broke and i want that
cd for drivers so pl can u plz help me out so that i can download
te drivers.
tahnking you
Hi,

This is Bhupendr Singh, I bought an HCL laptop on 1st november, it is the costliest laptop available on HCL strore, with configuration like 4GB RAM and 250GB Hard Disk. The deal is really looks good but after that I used to suffer a lot.

I constantly fighting with installing drivers. Today I made three calls to your ServiceCentre, all calls are long in terms of call duration.

Service guy wants me to move to latest vista ultimate to window XP the older version and told me that this is due to third party drivers not we but I bought it from HCL and if my problem persist then I will not suffer alone. I already suffering for two weeks.

Please do the needful ASAP.

Bhupendr Singh
[protected]
hi my pc stop working and out of warranty i want to check my pc to ur engineer
I have HCL laptop last 2 year and 7 months ago. (Purchage at August 2006)

This laptop serial no. is 8064AX069138 & C9508 DT 725 A

The problem is that my laptop having some color problem, i troubleshoot on my laptop like - driver checking (uninstall & again newly installed), graphical property checking and all possible troubleshoot who's in my hand (normal candidate knoledge).


also
1. i want to know that how much expenditure of the servicing of my laptop without any new component.

2. how much cost of Annual Maintenance Contract at HCL Infosys. or any other service provider.

so please send me a perfect solution on my laptop.


Regards

Balendu Mohan
+91 [protected]
[protected]@gmail.com
[protected]@in.com
HCL lack in mass customerization. its having a very bad customer
service. really i am disappointed
even they charge a lot if some thing damaged as compared to other companies.
Hi, I want to check of my HCL LCD Waranty so can you give me some solution. thinking you
Hi, I want to check of my HCL LCD waranty. model no. TFT1560PSA
Serial no.[protected]
product name. HCM510LSA
I am totaly disagree with all the above discussion.

HCl people responded very well in time and give complete solution of the problem.

I feel very lucky when HCL Engg save my lost data and also give the Laptop in good condition.

PL go ahead for HCL laptops as much as possible.
l, johnson, purchase Hcl laptop from Edge Technologies, Thangal Bazar, near Sani mandir, imphal west, imphal, Manipur. i purchase it on 27 May 2007.hcl model of p19. but on August 2008 i got a problem, then i came to edge technolgies they take 2&half month for servicing after that they told it was motherboard problem, so we are sorry.they give it back to me. after that i send to Hcl servicing center, Guwahati through SRM Equiptment on May 2nd week 2009. company send me back that we don't have motherboaed for this.
" i want to know correctly first whether it is motherboard problem or not, cos i can't belived and if is correct so please help me to solve my laptop"

" i don't depend on the cost of product, i just want to use my initial laptop not a new one"
I have a HCL laptop( LX INFINITY POWERLITE 6000G2/CELM1 ), suddenly the laptop stop functioning.
When I put power on that the cpu fan running for a while than stopped, after some seconds that fan is
running again but there is no display at all.
Can somebody solve this problem ???

I don't have any response from HCL service centre
dgs
LCD screen has started giving white edges at corners. Pls provide me with your customer care number or service centre of "east of kailash". It is 1 and half year old.
I also am suffering at hands of HCL service center guys.
My laptop stopped one fine day, on taking it to service center at Andheri mumbai.
they told me after a week that mother board is not workinga nd needs to be replaced,
They say the motehr board is not avialable but I still have to pay 1655 Rs.

they refuse to give me my laptop.
Please let me know what my options are.
my problem is hcl laptop in stand by mode not working
any drive problem ya any tips to solution this problem
plz call me

for your HCl customer my mo:- [protected] in gujarat
Hey i am from tamilnadu i have purchased HCl Laptap before 10 months hcl service is poor already i have replaced three LAptaps finally my laptap problem is in mother board for purchasing motherboard its about 10000/- i am helpless
very low HCL Laptop quality.
please update Laptop

hcl lcd — damaged by company thru

while i was taken the HCL company's LCD MONITOR then i dont know what happend suddenly lcd's black spot.so before three months i am compalints in the company. HCL comapny's computer engg comed and he saw LCD MONITOR everywhere and he also said your lcd not physical damage & he was took the lcd and after he was taking the in ahmedabad main office they were saying its physical pro. but actually his compute engg coming that time not physical damage and HCL company said now now damaged by me.so i m compalints in GRAHAK SURAKSHA and now i m compalints this topic in your DIVYA BHASKAR so pls help me .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HCL Laptop
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    156
    Pending
    0
    Resolved
    99
    HCL Laptop Phone
    1-860-1800425
    HCL Laptop Address
    D-233,Sector-63, Noida, Uttar Pradesh, India - 201301
    View all HCL Laptop contact information