Hcl Laptop — gift not received

I have purchased hcl me B38 series laptop on 17/12/09.It has an gift offer of 1 mobile hanset & a rebook tracksuit but i have not recieved the gift till now though I have already registerd this laptop after 3 days from purchasing.On gift status it only displays that your gift shall be dispached soon...I have contact to the customer care but they didn't do anything.So what shall I do where Ican go ,please help me sir ,please do something .I will be very gratefull to you.I have a original Invoice copy of this laptop.I have purchased this laptop from Hi Infotech Pvt.Ltd(computer gallary) central avenue ,kolkata.

hcl company is a good company but now i am think about this is bad
because it does not provide service properly and service charge is very high, , ,
so, i give suggetion to company please change yourself and employee...

my laptop serial no. is 8101AE096963 of hcl company. but i have not receved my gift till now.