[Resolved]  Hcl Laptop — Failure of Motherboard in 15 months

Address:

Sangli, Maharashtra

I am the proud owner of HCL Laptop (HCL Notebook P38 PDC S.No. 2094AX280142) but not anymore. I feel cheated and disgusted with the kind of product you manufacture and the kind of service you guarantee. I really felt cheated when i saw that you comment on the quality and durability of parts that you use in manufacturing the laptop. You say that it lasts for atleast 3 years, I had purchased my laptop in June 2009, it has not even been 18 months and i have lost total faith and credibility on your so called 'HCL BRAND'.

I went to your authorized service center in Mumbai and they said that just to check the problem they will charge me Rs 1106/- and if at all there is problem in motherboard of my laptop, they won’t repair it but would directly replace it with a new one charging me somewhere between Rs[protected]. After the disappointment and the kind of service i got as your esteemed customer I had no other option but to go to another service centre who told that their is some kind of problem with the motherboard and they cannot repair my laptop and they suggested me to replace my motherboard but the motherboard of the series was not available in the market anywhere.

Now, my question goes to the HCL as a whole?

Do you just grab the customers and push your products in the market without checking the quality and durability of the same ?

Do you even have an idea how a customer feels when his product is not even 2 years old and is honked off?

Don’t you make the spare parts of the laptops available in the market if the product become obsolete and don’t even think about the people who have bought your laptops with hard earned money and your people at the service centre charge almost double the price which is not even the price of the laptops now ?
One last question are you just bothered about pushing the products in the market like your newly launched ME LAPTOP Series...and not even think after once the laptop is sold.

I truely admired HCL because i felt it would atleast be true to consumers as it was our indigenous company our INDIAN COMPANY, however it has changed my perception about the company and i would make sure that i won’t allow anyone either my friends, my relatives, my family and would pass on the same message through various social networking sites to ever go for the product because they are not committed to what they say. If this kind of attitude and least commitment is provided by the company I am even sure that it can never reach the big giants like dell, hp, and all others who are always and definitely better than HCL any day.

This mail is just to show you your true stand and how you maintain your relationship with your customers who you fool.




No Regards,

Mitesh K Kothari.

mitesh.k.[protected]@gmail.com
([protected])