[Resolved]  HCL Me Tablet — Height of irresponsibility

Dear Sir/Ma'm

In my continuing attempt to getmy laptop fixed, I am again writing to you hoping that HCL believes in customer satisfaction and retaining them. I have been regualarly complaining for my laptop to your officials in Noida, Jaipur and the dealer in Jodhpur Let me brief you abotu the happenings:

My CD WRITER was not working properly (20th Aug 2008) for which Nero software was changed, but the writer cover original plate was missing when i got back my laptop. Its missing till date, I have been asking for it regularly though.
My card reader for which when I complained, I was asked to leave the laptop. When I got it back with a new mother board after 15days, the touchpad's right side button was not working & three caps of laptop under the screen were not at their place along with a screw on the CD writer side which was loose/unlocked. Since then processing speed of the laptop has been terribly poor.On my intimation of the same they repaired the touchpad button but it was not at its original position. They fitted the old Caps again saying that they were new which were in actual stuck with some glue on my laptop!! Moreover my laptop's body was found with a crack from one side which I showed to your authorised engineer in Jodhpur.The engineer assured me to discuss the problem with the Rajasthan service head (engineer). This is also in the knowledge of HCL officials in head office NOIDA and they have given me a complaint no. 090309/25 on Mar 9, 2009.
As a matter of fact, I have realised that i do not want to

give this laptop for servicing any more as each time its condition is being deteriorated by your team instead of treating it.
I am really sorry for the tone of the letter but it's really tough for any human to see his laptop getting depreciating for no good reason! I request you again to look into the matter or replace or change my laptop asap or suggest me any better way to resolve the issue as I don not want escalate the same in some other manner. My laptop details are as follows:

Model: HCL Notebook

Model No.: P9913-T2060

Serial No. -1074AX29710

Regards,

NAVEEN KHANDELWAL
Mobile No.[protected]
JODHPUR-1

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