HDFC Bank Bank / Credit Card — Not Receiving Hard Copy of Bills for last 3 months
Bangalore, Karnataka, India
I am using HDFC credit Titanium credit cards and for last 3 motnhs I am not receiving the hard copy of statement, I tried to call Customer care so many times everytimes they assure me to send it in next 5 days howerver nothing works. If I ask for the details when did you send and who receive the bills they used to say we do not track those information. If they are delivering my Credit statement to someone else then they are exposing my financial status in public and that can be an life threat for me.
On the other hand I called customer today morning at 9 AM and had a word with customre care guys and asked her to please transfer this call to some senior person as I have registered my request several times with you guys and did not get any response from you. She put me on hold and after 5 mins she told me that, please fill the complaint form online I have infromed that I have already filled that and requested again to transfer this call to senior member so that I can follow escalation chain she put on hold and after few mins. she told me that she can not transfer this call to him. I insisted for the reason then her expression told that his manager does not want to take the call. This is the kind of services I am getting from them.
I would request you to please look in to this and if possible please get my issue resolve.
Mo : [protected]
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