[Resolved] HDFC Bank — Preclosure of loan on credit card [protected]
In order to bring to your notice that I had taken loan on my credt card [protected], I am regularly paying the EMI on time. Now I decided to preclose that loan amount. Hence on 9th December 2008 I called customer care of HDFC Bank for the preclosure of my loan account. Also I received the confirmation call from HDFC bank on 10.12.08. The executive confirm me the amount for Rs. 64, 873.00. Next day I called again customer care for the possibility for stop of the preclosure. But at the same time I told them that I am not interested for stop of preclosure. Hence after talking them I dropped the cheque. The same cheque had been cleared from my account. On 26th December 2008 I received the statement. I surprised when I saw that there is no any preclosure amount on my credit card. They charged me the EMI amount. Hence I called customer care and this time I had spoke with Mr. Ashfaq. He explained me that the customer care executive of 11 Dec 2008 had stopped my preclosure against my call. I already asked him that I never told her for stop of preclosure. I just made enquiry for stop of preclosure. At the same time I had cleared her that I am not interested in stop of preclosure. This conversation was did on 11.12.08. I also request them to check the recorded conversation so that they will get clear picture. I already requested them to reverse the interest amount which they charged me for this period. After lodged the complaint they just made two calls without any result from them. Also I came to know that they had charged me interest for the month of Feb 08, Mar 08 and Apr 08 statement which is wrongly calculated and which was suppose to be adjusted.
Please do the needful for solving my problem.
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Aug 13, 2020Complaint marked as Resolved