[Resolved]  HDFC Bank — Harshment of HDFC Collection agent

Sir,
Sub: Harassment of HDFC Credit cards’ Collection Agent and his friend- Petition- Submitted-regarding.
Ref: 1. My HDFC Credit Card No: [protected]
2. My compliant dated.[protected]
3. RBI letter No:BO(Che)/ack/Misc/2008-09 dt. February 11, 2009 of the Assistant Manager, RBI, Chennai-1
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With reference to the above, I submit to inform that as I am having HDFC Credit card No: [protected] and filed a civil case No: OS16/2009 due to discrepancies of amount and case is under pending. The above matter is informed to the HDFC Credit card and its collection agency at Trichy. Despite the civil case is under trial the HDFC Bank and its collection agent and unknown person’s torture me in many ways.
Of late, particularly on[protected]Sunday) at 11-30 am two persons intentionally went my native place (My native place is Marudur Village, Kulithatlai Taluk and Karur District) by bike with out numbering plate and it has labeled as “Police”. They threatened my aged father to pay sum of Rs.3, 25, 000/-(Rupees Three Lacks and Twenty Five Thousand Only) to close the HDFC Credit Card arrears and close the account for which trying to tress pass into my father house scolding my aged father in filthy language even scold members of my family and there by causing mantel agony, paid and frustration to me and my family. My aged father socked and asked them to show their Identity card. But they did not show their Identity Card properly. One person among them gave his name as Ganesh and cell No:[protected], the another one did not tell his name. Immediately my father informed to me about this mater and I wanted to clarify the same through this number i.e[protected] one person attended this number he said I am not Ganesan and I did not go to your native place. He only revealed that name of Ganasan is fagged name and Mr. Annandam HDFC Credit Card Collection Agent and his friends have gone to your native after many times insist him to ask to who has came to my native village. I have socked, in the name of HDFC Collection agent and his criminal friends’ tresspassed in to my native village house. This reveals that the HDFC Card and Collection agent are not followed the notifications and guidelines issued by RBI time to time and they neglected all these guide lines deliberately.
In addition to that the Private Banking’s methods of collection like a HDFC Collection agent or any private banks cannot take the Law on his own hand either send his men or his friends to recover the credit card balance unlawful ways. Further, I submit to state that the honorable High court and Supreme Court criticized and condemned the private banks for its alleged arm-twisting tactics for recovery of due from its customer’s i.e “We can not accept the Private Banks recovery agents act as barbarian way of attitudes to recovers its dues from its costumers in this civilzed society”. And also I am herewith enclosing a copy of Press clippings across the country regarding recurring complaints against misbehaviors and torture of Private banking and its Collection agents towards their customers for your kind perusal.
And also I submit to state that one month back I was not issued any Cheque in favour of HDFC Credit Card No: [protected] till date. But I have received a message from HDFC Bank, that is “Payment of Rs.2, 790/- was credited to your card ending 0473 on[protected] Cheque subject to realization. This matter has been brought to the RBI as per reference No: 2 & 3.
The misbehavior with me and my family has crossed un bearable and wounded me severely which affecting my fully potential and causing metal agony which as reflected in my physical health and family wealth and I am affected with full of mental trauma. I apprehend that my future is mutilated and doomed like any thing due to the above stated torture of the HDFC Credit Card and their collection agent and his friend.

Prayer:
Suitable measures may kindly be taken against the HDFC Bank Credit Card and Mr. Anandan, HDFC Bank Collection agent and his criminal friend. And also I request your esteemed office to take necessary steps and issue orders against such as private bankers by unlawful criminal attitudes and to prevent volition against human rights of the consumers.
Yours Faithfully,
Encl: as above
(S. THILAKAR)