HDFC Bank — Regarding gold debit card

Dear sir/madam

I am having saving account with hdfc bank since very long. I am using net banking facility also. 10 days back while i was checking my account in net banking, i saw some thing mentioned about gold debit card. At this by mistakely i cliked and the very next moment i received the message that your gold card will be issued within 7 days. Also mentioned that there will be annual charges of rs.500/-.
As i had cliked mistekely so i immediately sent the message thru mail also that kindly do not issue the gold debit card, i had called there customer service also but from there i had not received the satisfactory reply and so i contacted the alkapuri branch, baroda. From there also i had not received the satisfactory reply. They told that they do not know such scheme, you will have to contact phone banking only which i had already contacted. I had contacted the bank regarding not issuing the card and also inform them not to deduct the charges as i am not interested in gold debit card. But then also they have deducted the charges and also issued the card. When contacted again they told that it will not reverse and you have to use the card for atleast 1 year. It can be cancelled only after 1 year.

So my request is to look into the matter and arrange to reverse the charges which the bank has deducted.

My account is with hdfc bank, alkapuri branch, baroda.

Waiting for your positive reply

Regards

Satish v jadhav
Baroda
Mob:[protected]