[Resolved]  HDFC Bank — Delivery Of Debit card

Dear Sir

My Debit card captured in HDFC ATM Machine Malviya Nagar (New Delhi) on 5 Sep 08.I called up customer care number and HDFC Rep told me to block this card and apply for new card as bank is not responsible for any misuse of card (Usually if card is captured in ATM machine of same bank than bank assures that it will not be misused).I blocked the card and raised the request for new card on 5 Sep 08 at HDFC Bank Udyog Vihar Gurgoan.The bank rep told me raise the request for address change also as the address in HDFC bank record was not changed and assured me that you will receive card on the changed address in 7 working days.I waited for 7 days and again called the customer care number that I have not received my debit card ( I have received my PIN number on changed address on 13 Sep 08).They told me that card was sent on address (As per the earlier records of HDFC Database) so it was sent back to HQ.So the logged my Complaint no[protected] and assured me that I will receive my card in next 7 days at changed address and dispatched my debit card on 18 Sep 08 through Express IT courier AWB [protected].As per Customer care my address is updated in HDFC data base on 12 Sep 08, But when I called up the courier services to my surprise they told me that card is again sent on the same address so they can't deliver on new address without bank permission.I again spoken to customer care they again given me a new complaint number[protected] and with new promises.I have my salary account with HDFC only so I am facing a lot of problem.I have never expected such a irresponsible response from such a Big/Organized Financial Organization.

Thanks & Regards

Naresh Kumar