[Resolved]  HDFC Bank — application rejection with false reason and wrong feedback

Address:

Chennai, Tamil Nadu

Hello !

I am having a salary account in HDFC and I am working in a top MNC IT company. Recently I have applied for a credit card online and submitted the documents to your executive.

The executive (RAJA) from HDFC have asked me to provide below listed documents
1) Company HR Letter for address proof (Submitted)
2) DL for permanent address proof (Submitted)
3) HDFC bank customer ID
I have submitted all the documents and I got confirmation from the executive that all the required documents have been fulfilled and there is no further requirement of any such documents.


After submitting the application form and company HR letter, next day I got a call from HDFC on company landline and they have verified all the details.
On 11th Dec 2010, I got a call from HDFC regarding address verification. Unfortunately I was not at home, I have been in market for some reason. The lady from HDFC asked me that when I will be back
So that they can send the person back for verification. Even I asked the executive from HDFC that I am in market and I will be coming back in 1 hour and if you want then I can come immediately, but
They said like not required and the person will give me a call before coming. After that I didn’t get the call.
On 14th Dec 2010 I got a call from HDFC executive called me on company landline and again verified the contact no.

Today 15th Dec, I got surprised when I called HDFC customer care and I got a feedback that my application is rejected. I wasn’t surprised as my application got rejected but with the reasons

• Address proof not submitted
• When executive came for home address verification I was out of city

If I am not eligible for a credit card from the same bank in which I am having my salary account then its acceptable, but they way my application form got rejected is not done.
I don’t think that my take home salary is not quite enough to have a credit card.

If HDFC bank is not interested to give me a credit card then please stop making your customers fool ,
Please stop giving false reason and wrong feedbacks to reject an application
Mob No – [protected]
Customer ID – 37085649
App Ref No – [protected]SI (received from SMS)