[Resolved]  HDFC Bank — Credit card issue

Address:East Delhi, Delhi

My self Manish Gupta using HDFC Credit Card 5243 **** **** 8224. i deposited cheque on 24 dec for bill after confirming from their costumer care as next day is christmas, so that they dont charge, but when i got the statement there was charge added in bill. i again called them to cross check then they said it will be adjusted in next bill. and i did the payment. but again they did nt work and then i decide to not to any amount unless they adjust my bill. now some collection team is calling me and threatening me that they will spoil my CBIL record and blah blah blah..... kindly help me

Manish Gupta
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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To
The Head-Card Division,
HDFC Bank Ltd.

Dear Sir/Madam,

Regarding Credit Card Application Ref. No.: [protected]W1

I would like to inform you that few days back I happened to receive a call from your credit card department and they have informed me that your bank will be providing me a credit card and they have collected the necessary documents from me for the same. Then after Verification and all is over, and also I got the verbal confirmation that I have receive the same in maximum 10 days but Still I didn't get the card.
Hence, I have contacted to your customer care and they informed verbally that you have declined my application.
But regret to say that I am not able to understand about your stand because this has happened second time when you declined my application even when you have confirmed me that my verification has done and everything is OK and I get the same within 10 days.
Kindly note that:
• I am Passport holder issued by Govt. of India.
• I am working as an Asst. Manager in a public listed company.
• I have provided you all the related documents required for issuing a credit card.
• Also as confirmed by your official that as per my documents I will be applicable in your criteria.

Sir, out of curiosity I shall like to know that without of any authenticity all these things have happen. Hence, I would like to request you to do the needful and trust me that whatever documents I have provided you are true.
Lastly one more request to you that if your bank will not be able to provide/trust me to issue the card so please don’t waste the time for other people un necessarily and providing a curiosity.

Awaiting for your early reply and needful action is highly appreciable.

Thanks and Regards,
Rahul
Dear Mr. Junnare,

At the outset, please accept our apologies for the inconvenience you faced. We would like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your account number, credit card application reference number and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

HDFC Bank Ltd, India — Bill of Credit card

With reference to credit card No. [protected]/ Dr R. L. Yadava

Sir,

I would like to bring your kind notice that there are fake payment ( Rs 10,000/-) made by some to recharge Idea Mobile bill in Month of August and Sept 2009 by using my above card. Since Then I am requesting Bank to look into matter but action has been taken place. In addition I am being charged with all late and other fines. Although I continued to paying minimmum amount of bill send by the banks every month. At present I am hopeless regarding the solution of this problem. It is torching me like any thing...

My sincere request is to look into matter immediately

With regards

DR. R. L. Yadavava
[protected]
Dear Manish

We have to understand one thing that is very clear, when you are dealing with credit cards in India none of the banks in have a specific branch to address such issues, you are limited to call the toll free customer service numbers or send an email. And be assured you are going to get a sweet pre-formatted reply apologizing for the problem and commitment to solve. Now the commitment will be honored or not is a big question mark. However if you want to discuss this in detail call me on[protected] or 30732226 also you can mail me on [protected]@debtdoctorindia.com or visit our website www.debtdoctorindia.com

Regards
Timothy
Hi,

My Credit card number is [protected].
This is regarding the concerned regarding my credit card which i had raised a long back but i have never heard back about it from HDFC.

First of all i was given Health Insurance Policy focrefully (which i never wanted) during the time i received my credit card. And moreover i was told that i'll getting some documentreceipt of the HIP which i can use for tax reduction that too upto 10,000/- rs. But as of now i have not got any letter or document from HDFC which i can show in my office. I have already contatced HDFC credit card customer care many times and raised my concern but never got proper response and resoltion of my problem.

Another thing which i would like to mention is i was informed that i just have to pay 6000/- rs as premium in a year for this HIP and for that i'll get policy insurance document. And i have already paid more than 6000/- as creidit card bill till now as still i have 4500/- rs. bill pending for this month.

I would also like to mention here that i have never used my credit card anywhere then also have paid credit card bills for 3-4 times in last 6 months. And that bill amount was nothing else but HIP PREMIUM only.

Can you please let me know how come a premium for an HIP can go beyond 6000/- rs which was supposed to be 6000/- only?

I had received a mail from HDFC payment reminder reminding me about pending bill. Another thing which was mentioned in the mail that i can contact Mr.Manjunath at Prakash.[protected]@hdfcbank.com or call him at [protected]. I have sent him a mail immediately but never got response. I tried calling him but most of the time number was busy other wise out of range. But i got a call from one of these numbers ([protected] ot [protected]) reminding me about my pending payment of 4596/- rs.. In that call also i had told them the same thing about my problem and also said that i'll not pay bills anymore if i don't get HIP proper documents. That guy told me that he'll get back as soon as possible but hasn't done so.


Finall, I would also like to mention here that i am not going to pay credit card bills (which is actually never ending HIP PREMIUMS) anymore and will surely talk to Mr. Parag Rao.

I used to think that HDFC is an standard benchmark for its servicespolicies to customers, but i am sorry and don't hesitate in saying that i was completely WRONG.

After 2 days back i got a response from Kavita from HDFC Credit Card department explaining some company policies. I had also reeplied for the same mail asking for some information but haven't got response yet.

It has become really frustrating to worj woth HDFC.
Hi

i am using HDFC credit Card 5 years back after finish my credit card limit i called HDFC bank for settelment and ask for stop the card as soon as possible next day HDFC executive came with me and said some amount have to pay. i gave him all the payment but he did not sumit the payment to bank. i had visit many time to bank but they said we r not responsible for that and now my name is showing in cibil.


Kindly suggest me.

Amit Sharma
Hi.

I am using the HDFC credit card ending with xxxx-9417 i dint pay the minimum amount also i got a call from customer care lady named Mamta i explained her say that i am financially very bad this month i will make the payment next month she agreed for that after 2day i got a call again she started asking why you are not making the payment we are not asking to pay you November month payment we are asking for Octobers she is torchering me like any thing look i have lost my job and i am in very much tens i am not saying that i will not make the payment the way this lady is torchering me like every day i will get more than 10 calls i request you to take a action on it

Thanks
Talha
Hi my name is Deepak Singh on Nov 2014 i have applied for Credit card the Executive came and taken all my Documents but after generating reference No. the status is Disapprove due to signature mismatch. I have already submitted my signature declaration form 1 month ago but over 1 month still the same status .please do the needful to get my credit card. Detail mention below.
Name:- Deepak Singh
Reference NO.- [protected]QQ
Acknowledge No.- CC19876701
MOB. NO. [protected]
Hi my name is Deepak Singh on Nov 2014 i have applied for Credit card the Executive came and taken all my Documents but after generating reference No. the status is Disapprove due to signature mismatch. I have already submitted my signature declaration form 1 month ago but over 1 month still the same status .please do the needful to get my credit card. Detail mention below.
Name:- Deepak Singh
Reference NO.- [protected]QQ
Acknowledge No.- CC19876701
MOB. NO. [protected]
I have apply credit card before 1 month but I have no any information for credit card form Hdfc bank
Firstly while opening new account, I did not select the option of credit card in the application form.But I got the credit card.Then I did not get the pin number so I did not use my credit card.By a simple call they confirmed some security related plan to my credit card.Now because of autopay, payment related to that plan increased to Rs.3000, which is to be debited from by account.Now I want to cancel my credit card, because I do not want to lose a rupee for this idiotic issue.HDFC credit card policies are so worst.I hate it.

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