[Resolved]  HDFC Bank — Fraud case of my hdfc credit card

Address:

Faridabad, Haryana

TO,

consumer team

This is to bring into your notice about a fraud case of a Credit Card ([protected]) of HDFC bank.

My name is tauqir khan living in Faridabad and I am working with Air India, I am a regular customer of HDFC bank from last 5-6 yrs or may be more, my payment history is the best that can be since I always pay on time. So, is this the way HDFC treats its valued customers?

I wanted to bring into your notice that, my credit card no is [protected].On 13Feb, 09. One of the HDFC Bank Executive named Rajiv ([protected]) called me up and offered me for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive Mr. Rajiv

On (15th Feb, 09) when bank executive came to my home at that time I was not at home. I had gone for a movie in Faridabad PVR cinema Sector 15.Then bank executive gave me a call and told me that we are at your home and after discussing with bank executive. I called my mother and said her to handover my broken card to that bank executive. After collection of my card that bank executive told me that with in a month you will recieve a new platinum card. And after 2 or 3 hrs around (1540hrs) someone called me up from HDFC Bank and informed me that you have made a transaction of Rs-85000/- (jafrabad newdelhi indira medicure).I told that person that right now I am watching movie in PVR so how it is possible for me to made a transaction in JAFRABAD as I am in faridabad right now.Actuallly the transaction was made through my Gold Credit Card which I gave to that HDFC Bank Executive.

Timing of the transaction was 1540(03:40pm) and at that time I was in Faridabad and was watching movie with my brother and sister.I also have those movie tickets with me as a proof. I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have that Credit Card with me. So how is it possible to be at two places on a single time and how it is possible to make a payment through a card which i dont have, that was already handover to HDFC bank executive.

At the same moment I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (Executive name Shikha ([protected]) from collection department from Rajouri Garden, Delhi) and gave me the assurance that the interest would not apply and your matter will be solved as soon as possible if you will make the payment of Rs.3750/- .So as per that Bank Executive I made a payment of Rs-3750/- in hope that after this payment my case will be resolved.

But after few days I again received a call from Ankur bhardwaj ([protected]). He told me that he is a Manager of HDFC bank and he is looking after this case and he told me that my case will be resolved and I dont have to pay any thing extra only I have to pay the 5 or 6 thousand rupees more then bank will issue me a clearance letter. But I denied making any payment this time because it is not my fault and after that he never called me or I don't even know that where he is????????

Again after few days SANJAY ([protected]) from RISK DEPTT. Came to my home along with the photographs of some fraudees in order to recognize that person to whom my mother handed overed that broken credit card.. But in those photographs that person photo was not there to whom my mother gave my broken credit card, so she was unable to recognize that person in those photographs.And he himself told me that mine is not the first case, along with my case they are facing 5-6 more cases of the same sort. And he said that you need not to worry and you need not pay a single penny if you have not made any transaction.This was the last investigation step they did for this case.

I am also having a salary account in HDFC bank. What they did is they debited my last month's (JUNE-10) salary from my salary account which was around Rs.15000/- with out even informing me and when I called them to check the status of my Salary account they told me that this amount has been deducted due to that Credit card transaction of Rs-85000/- which I not even made.

After this, now they gives me a call on regular basis and they use to abuse me and family for payment. They are harassing me and family mentally on regular basis which is really u unacceptable and unbearable. Even 2 or 3 executive from Collection deptt. Came to my house and they used very abusive language with me and my family members. I have also launged a complaint against HDFC bank in consumer court with an application and movie tickets of that day along with attached file. I am really very disappointed with the services of HDFC bank. These Executives are torturing me on daily basis by my making a call or sending me a letter for payment. I am really fed up of this entire thing now.

So I would like to request you to kindly follow up with that merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank) and with HDFC bank as well. And I request you to kindly pay attention to this case. I Request you to kindly co-operate with me and give me your positive feedback. I already submitted the online complaint to the Consumer Court because HDFC Bank is not co-operating with me... I hope after writing to you HDFC bank would give me a positive response.

I’ll be looking forward for your quick and positive response.



Regards,

Tauqir Khan | SME- AI International

InterGlobe Technologies, 2nd Floor, InfoTech Centre, Falcon Building,

14/2 Old Delhi Gurgaon Road, Dhundahera, Gurgaon-122016, Haryana, India

M: + 91 [protected] |
tauqir.[protected]@gmail.com
www.interglobetechnologies.com